01/09/2026
Recently a colleague was telling me about a conversation with her manager that had gone badly. She had experienced her manager speaking over her in meetings with a resulting feeling of neither being heard nor having her opinion valued. Recognising the possibility that the manager was not even aware of this, my colleague had mulled over the situation for some time before deciding to raise the issue with him.
When she finally did meet with him, she was careful to raise the issue in an above-the-line manner. That is, she was open and honest about what she was experiencing, the impact it was having on her and what she needed in that situation. While being clear that that it was important to her that she was heard in meetings, she took care not to appear that she was blaming the manager for his behaviour.
Despite this approach, she did not get the response she hoped for. Instead of being listened to and the issue acknowledged, with the manager agreeing to an ongoing conversation, he just rolled his eyes and walked away.
‘I was above the line and being honest,’ my colleague told me. ‘So why did it go so badly?’
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Recently a colleague was telling me about a conversation with her manager that had gone badly. She approached him to talk about it in an above-the-line manner, but didn't get the response she was hoping for.