14/11/2024
Business of the week 💫 Nancy Mansour 💫
With a passion for advocacy and consumer rights, and significant experience in the energy sector, Nancy is uniquely positioned to drive positive and sustainable outcomes for businesses and their customers.
As Training and Development Manager for Social Impact Consulting at Uniting Vic Tas, Nancy works with businesses to improve the experience of customers who are experiencing vulnerability. Nancy possesses a deep understanding of the needs of both individual businesses and the broader sector, as well as the regulatory environment in which they operate. With this knowledge, she is able to lead the development and delivery of bespoke training services, empowering customer-facing teams to effectively recognise and respond to customer vulnerabilities.
With more than 13 years’ experience at the Energy and Water Ombudsman Victoria (EWOV), Nancy has extensive insight into the end-to-end consumer experience.
During her tenure at the EWOV, Nancy worked closely with energy and water businesses to enhance compliance, up-skill staff, and improve business practices. Through her collaborative efforts, she has successfully helped businesses achieve positive consumer outcomes by fostering a culture of excellence and customer-centricity. In addition, Nancy has worked closely with regulators to influence positive regulatory policies and regulations that bolster consumer protections.
Nancy's significant experience, coupled with her legal background and coaching certification, uniquely position her as a trusted advisor and advocate for both consumers and businesses alike. She is committed to driving positive change, fostering meaningful relationships, and ensuring fair and equitable outcomes for all stakeholders.
For a chat on how Uniting’s Social Impact Consulting Team (USIC) can support your people to deliver better customer and business outcomes, contact Nancy at [email protected] or the USIC team at [email protected]