Probe CX

11/05/2026

A sustainable future is built on a foundation of integrity and purpose. ⚖️

Meet our Group General Counsel & Head of ESG, Jo Zaharopoulos.

With more than two decades of experience in commercial law and compliance, Jo is the guardian of our organisational standards.

Jo is an award-winning professional who was recognised in the Australasian Lawyer Elite Women 2025 list. Her focus is on creating a secure and ethical environment where our teams can thrive. By managing the intersection of risk, compliance and sustainability, she provides the stability required for us to deliver human-centered excellence at a global scale.

Under her guidance, we grow with purpose and responsibility.

Meet our leadership team here: https://ap1.hubs.ly/y0QZPs0

Or book a session with our team today: https://ap1.hubs.ly/y0QZHS0

30/04/2026

A night to remember! 🌟

A huge congratulations to Lena Abanes, Hayley Bron and Chaz Domingo for their incredible journey as finalists in the 2026 Women in ICT Awards. The energy in the room was electric and we loved celebrating alongside the best in the industry. We couldn't be prouder of the work you do to redefine leadership in tech.

Get to know our finalists:

⚪︎ Lena Abanes: Leading the charge in making cybersecurity a collaborative effort by turning talent into security experts.

👉 Read Lena’s story here: https://ap1.hubs.ly/y0PCJr0

⚪︎ Hayley Bron & Chaz Domingo: Experts in AI strategy and business transformation who are rewriting the code for leadership by turning technical cost centers into revenue-generating engines

👉 Read Hayley & Chaz’s story here: https://ap1.hubs.ly/y0PCB70

Thank you for your incredible dedication and for representing Probe CX and Innovior with such excellence.

29/04/2026

The retail contact centre is sitting on a goldmine of customer intelligence. The problem? For most, that data is either a lagging indicator or lost in the noise of manual note-taking. 📉

In our latest deep dive, Hayley Bron and Dr. Mike Banbrook explore why traditional tools are failing to keep pace with rising customer expectations - and how AI is bridging the "experience gap."

It’s about empowering agents with Probe OS to turn every interaction into a strategic asset.

Read the full breakdown on how we’re delivering 100% operational governance for Australia’s leading retailers. 👇

https://ap1.hubs.ly/y0PyZp0

Discover how AI transforms retail contact centres into strategic assets, enhancing customer experience through anomaly detection, conversational metrics and quality governance.

23/04/2026

Run. Walk. Give back. 🙌

Huge shoutout to the 30 Probe CX legends who ran, walked and cheered to support Southern Youth and Family Services(SYFS) in the Run Wollongong 2026 last weekend. We’re honored to show our support for SYFS and the incredible work they do for local youth and families.

20/04/2026

At the heart of every digital solution is a human connection. 🌐

As our Chief People Officer, Elisha Parks is the pulse of our culture.

With a global community of 9,500+ employees, Elisha’s leadership is built on a fundamental truth: Our people experience is the blueprint for our customer experience.

By synchronising talent strategy with data driven insights, she ensures that Probe CX remains a people led business where empathy and innovation go hand in hand to solve complex CX challenges.

Meet the leaders powering your customer journey:
https://ap1.hubs.ly/y0L-_m0

Or book a session with our team here: https://lnkd.in/gxHaKnTh

16/04/2026

From cost centre to strategic asset, we are helping brands realise operational excellence by blending AI-powered analytics with human ingenuity.

As the leading CX partner of choice, Probe CX co-designs ecosystems that:

✅ Uplift customer loyalty
✅ Build long-term competitive advantage
✅ Drive digital excellence

Book a discovery session and meet our exceptional team here: https://ap1.hubs.ly/y0L-_k0

14/04/2026

In a high-volume retail environment, seconds matter and scale is everything.

Take it from one of our clients, a major supermarket that partnered with us to transform their customer service delivery using call deflection and virtual agent technology.

By integrating intelligent automation, we achieved game-changing results that balanced operational efficiency with exceptional customer experiences.

The results:
✅ Significant reduction in Average Handling Time (AHT)
✅ Scalable self-service through conversational AI
✅ Seamless technical integration across complex systems

This is more than just technology. It is a proven blueprint for digital excellence at scale.

See how we delivered the exceptional customer experiences here: https://tinyurl.com/3ssbsv3z

Supermarket achieves significant cost savings and efficiency using Virtual Agent technology and Call Deflection, leading to a 41% reduction in agent effort and 96% query resolution accuracy.

12/04/2026

New opportunities in our Melbourne office.

We’re building a brand-new support function from the ground up.

We’re not just looking for staff; we’re looking for exceptionally driven professionals to join as pioneering members who will shape the culture and strategy of this new function.

We’re looking for our next:
✨ Quality Assurance Manager
https://ap1.hubs.ly/y0LvMJ0

✨ Senior Contact Centre Analyst
https://ap1.hubs.ly/y0Lvl10

✨ Team Leaders (x6)
https://ap1.hubs.ly/y0Lvl20

✨ Contact Centre Trainer
https://ap1.hubs.ly/y0LvQn0

✨ Hardship Support Agents
https://ap1.hubs.ly/y0LvRk0

Why join Probe CX?
✅Work in our vibrant office in Melbourne
✅Be part of a pioneering team from day one
✅Specialise in meaningful and exceptional customer experiences

07/04/2026

New opportunities in our Melbourne office.

We’re building a brand-new support function from the ground up.

We’re not just looking for staff; we’re looking for exceptionally driven professionals to join as pioneering members who will shape the culture and strategy of this new function.

We’re looking for our next:
✨ Quality Assurance Manager
https://ap1.hubs.ly/y0KVvz0

✨ Senior Contact Centre Analyst
https://ap1.hubs.ly/y0KRSk0

✨ Team Leaders (x6)
https://ap1.hubs.ly/y0KW9z0

✨ Contact Centre Trainer
https://ap1.hubs.ly/y0KWMV0

✨ Hardship Support Agents
https://ap1.hubs.ly/y0KRRv0

Why join Probe CX?

✅Work in our vibrant office in Melbourne.
✅Be part of a pioneering team from day one.
✅Specialise in meaningful and exceptional customer experiences

05/04/2026

Every CX challenge is unique.

Your solution should be, too.

We collaborate with you to deeply understand your organisational goals. As your CX partner, we leverage our in-house expertise to bring digitally enabled, human-centred customer experiences to life for you and your customers.

From simplifying complex Tier 1 technology to delivering data-driven ROI, we’re here to solidify your competitive advantage.

Meet our exceptional team. Book a discovery session here: https://ap1.hubs.ly/y0Hf5G0

26/03/2026

A global strategy is only as strong as the people behind it. 🤝

Meet our Chief Operations Officer, Aziziye Beyzade.

Aziziye, warmly known to her team as ‘Az’ or ‘Azizi’, leads the people that make our CX exceptional.

For Aziziye, operational excellence is not just about efficiency; it is about the empathy and excellence our people deliver in every customer interaction.

Under her and her team’s leadership, our team of highly trained CX specialists is empowered to live our values every day and to solve problems with empathy and respect, while always putting the customer at the centre of everything they do.

Meet the leaders powering your customer journey: https://ap1.hubs.ly/y0Jw6C0
Connect with our team here: https://ap1.hubs.ly/y0JvLD0