31/08/2026
Story: "Why Don't They Take Responsibility?"
An owner complained that nobody in the team took responsibility.
So we looked at what happened when someone tried.
They made a decision.
The owner changed it.
They solved a problem.
The owner showed them a "better" way.
They dealt with a client.
The owner stepped in.
Eventually the team learned the safest behaviour:
Wait for the boss.
You cannot constantly override people and then complain that they lack initiative.
Responsibility requires room.
If you want people to own outcomes, you have to allow them to make decisions along the way.