12/10/2026
You might not have heard about how reschedules impact your bottom line.
But it’s actually a major force that affects how you run a sustainable, thriving practice.
Here are 3 reasons why cancellation policies aren’t supported by practitioners:
1. Many practitioners feel guilty enforcing them, fearing it will rupture the therapeutic alliance.
2. Clinicians make the cancellation fee about themselves saying they need paid so pay up. BUT they also worry about charging the fee so this round about feeling of resentment and frustration builds.
3. The industry normalises this wastage as acceptable, rather than applying reflective practice to the journey to understand how both the clinician and practice can support the client to attend. Instead, choosing to say “it’s the client’s journey” or “it’s the clients responsibility”
But my strategies for engagement and the practice are different than most.
Reschedules are a make or break factor in the longevity of a clinicians journey with the practice, minimising or increasing the workload for your admin team and ultimately clinical outcomes for the clients —and addressing them properly ensures your time is valued, your income is stable, and your clients stay committed.
Let’s talk about how to set policies that work for all of the people involved and isn’t just a feeling of a “Money Grab”.
