Discover the Other

02/02/2017

In business, most people assume that demonstrating competence is the most important factor in getting agreement. But in fact people judge you first (mostly unconsciously) on warmth and whether you are seen as trustworthy.

People size you up in seconds, but what exactly...

21/01/2017

This is significant. The 2017 Edelman Trust Barometer shows a collapse in trust across all major sectors. Why is it important? Because most decisions are not made rationally but on the basis of gut and heart feelings. And Trust sits right up there in the driving seat of these gut feelings. If a leader or brand or institution is distrusted, then no matter how rational and well explained their decisions or offerings are, they will be resisted.

"We're talking about a trust crisis that is causing a systemic meltdown."

09/01/2017

10 Ways to Build Trust in a Post-Truth World. My latest article on Linkedin

Word of the Year is … (drum roll) … Post-truth – an adjective defined as ‘relating to or denoting circumstances in which the objective facts are less influential in shaping public opinion than appeals

28/11/2016

This goes for leadership in any organization. If the leadership is trusted then their decisions and policies are also likely to be trusted. Once a leader loses trust, then even good decisions are likely to be met with suspicion and resistance.

Mike Baird's weakened position won't matter for the NSW economy right away, but it will down the track.

28/06/2016

A great article in today's INC online magazine about how very VERY important it is to engage with people who think differently to us. As I look around at some of the very bad decisions being made by leaders (BREXIT for example) I see this principle playing out.

15-35% better decision outcomes, more creative problem solving, and persistence are all benefits of this approach

03/02/2016

I'm seeing more and more that the biggest reason why there is mistrust and poor cooperation is childhood trauma. This TED talk is about the Adverse Childhood Experiences research program, which found that childhood trauma affects the developing brain and also that it is far more common that most people realise.

13/10/2015

The best commentary I've seen on the VW emissions scandal. The main task of a leader is to create and maintain the culture of the organisation. And the best cultures are ones based on Trust.

The easy diagnosis is bad leadership–which is why so many people cheered when Peanut Corporation owner Stewart Parnell was sentenced as if he was a murderer. Nine people likely died because of his ...

11/02/2015

Mike Lowe is now a certified HuTrust partner. This article from the HuTrust website gives some of the figures on how trust can impact sales performance.

Trust matters, it is vitally important, and when you are trusted you improve your sales effectiveness, boost your NPS (net promoter score) and will have better sales performance.

02/02/2015

Smart leaders build trust. Not-so-smart leaders squander it. My latest blog inspired by real life!

Ever since Bill Clinton used the phrase 'It's the economy, stupid' in his successful 1992 campaign for the US Presidency, it has been almost an article of faith that voters will, at the end of the day, elect leaders on the basis of ...

17/09/2014

Passion is the number one business development tool, yet in many businesses passion is missing. Here are seven passion killers in the workplace.

08/08/2014

I'm running an event in Melbourne next Tuesday night. This blog post gives some background.

I'm running an event in Melbourne on 12 August at 6.30pm. You can find the details here. But first some background: Like it or not, we live in revolutionary times. Everywhere I go I find conversations about working in a different way. S...

05/08/2014

The ninth in my series on 10 Keys to High Performing Teams is about the physical work environment. It is a guest post by workplace design consultant Anetta Pizag.

This is the ninth in a series of Ten Keys to High Performing Teams. This article looks at the role the physical environment plays in workplace performance. The article is a guest post by workplace design consultant Anetta Pizag, founder of Pizag. ...