15/03/2021
As mental health becomes something we talk about more, it is also something that workplaces now need to be better prepared to respond to.
Back in the early 00s, I was sent on a Mental Health First Aid Course. Not only did it open my eyes as an HR practitioner about how to better cope with those who disclose their conditions or challenges, but it allowed me to identify it a little easier in team members.
To drive a healthy culture, many workplaces these days not only have their standard Safety Committees, but invest in Mental Health First Aid trained team members. Implementing this in your workplace will give people the knowledge and practical skills to recognise signs of mental ill-health, help team members, friends and family members experiencing mental ill-health and will actively reduce stigma around mental health. It takes a lot to disclose that you are finding things challenging, so we should respond accordingly.
Here are some tips to learning how to create a mentally aware and health workplace culture:
- Prioritise Mental Health and openness to discuss – as much as you do about safety
- Ensure you have an EAP or a Mental Health First Aid program or support to team members who require it
- Recognise the importance of work/life balance and provide team members the opportunity to balance the demands of work and personal life.
- Create a respectful and equitable culture
- Train your leaders on empathy and behavioural impact on others, not just technical skills
- Match job roles to people's skills and abilities, and roles or training to support new roles to team members.
How do you respond if anyone discloses to you that they are experiencing difficulties:
1. Don’t ignore it or brush it off with a “you’ll be right”, be present
2. Thank them for telling and trusting you, with the goal to normalise the conversation
3. Listen, no judgement
4. Tell them you want to support them – don’t overpromise
5. Don’t make it about you, everyone is different
6. Help them decide how to take some course of action
7. Maintain confidentiality
8. Check back in