28/06/2026
Hi everyone! 😊
Firstly, I just want to say thank you so much to all of my wonderful clients for your ongoing support. I truly appreciate every single one of you and love being able to help keep your homes looking their best.
I just wanted to send out a friendly reminder about my payment and cancellation policies.
💳 Invoices
Invoices are due by 5:00 pm on the day of your scheduled clean. Like everyone else, I have my own financial commitments, direct debits and business expenses that rely on invoices being paid on time. When payments are delayed, it can result in my own late fees + additional costs for me.
If it makes things easier, I’m more than happy to send your invoices the evening before your scheduled clean so payment can be made before 5:00 pm the following day. Just let me know if you’d prefer this.
As outlined in my terms and conditions, invoices not paid by the due time may incur a $45 late payment fee.
📅 Cancellations
A reminder that cancellations made within 48 hours of your scheduled clean incur a 50% cancellation fee and cancellations made on the day of your clean are 100% payable.
I’ve had a few people ask ‘but how is that fair when you’ve canceled on me before’ When this does happen it’s almost always due to an unexpected issue involving my children or another genuine personal issue or injury. While I completely understand the inconvenience, I also lose my income for that booking and wear that financial loss myself.
These policies aren’t intended to be harsh, they’re simply in place to help protect my small business and ensure I can continue providing a reliable service to all of my clients. I am not a large company. I’m a sole trader supporting my little family. Multiple last minute cancellations and late payments have a real financial impact on me being able to provide for my children. Having these policies in place helps keep my business sustainable so I can continue providing a reliable service to all of my wonderful clients.
If you haven’t yet returned your signed policy agreement. Unfortunately, I won’t be able to continue providing regular cleaning services without an accepted service agreement in place. The final date for them to be returned is July 3.
Thank you all so much for your understanding and continued support. It truly means the world to me, I really do value my clients, but I really need to start enforcing my own policies 🩷✨
