Peter Merrett & The House of Wonderful

Peter Merrett & The House of Wonderful International Keynote Speaker and Trusted Advisor - Bringing Wonder back to Life, Leadership and Service. Workplace joy
2. Customer service pleasure
3.

Order your copy of Wonderlicious: https://petermerrett.com/wonderlicious/ INTERNATIONAL KEYNOTE SPEAKER AND CUSTOMER SERVICE INNOVATOR
Inspiring organisations to shine with extraordinary customer service

Drawing from my 30 years experience as a chef, luxury hotelier and corporate business leader, I deliver emotionally connecting, memorable and enlightening keynote addresses, coaching and facilitation of workshops to stimulate the culture of organisations around the world – with positivity, kindness and extraordinary customer service. I reveal through uncomplicated, refreshing and economical recipes the benefits of transforming the heart of any organisation into one of greater workplace well-being, morale, motivation, imagination and appreciation. SIX delicious speaking topics, ONE nourishing theme:
Putting 'extraordinary' back into customer service

1. Positive leadership
4. A culture with heart
5. The art of hospitality
6. The power of words

It would be ’Wonderful’ to hear from you! https://petermerrett.com/

AUSTRALIA Team:
1300 76 50 30
[email protected]

USA Team:
The House of Wonderful US Office - Jeff Rupp
(+1) 916 749 5200
[email protected]

The first copy to land in Australia from San Antonio, Texas, deserved a little sightseeing.So I took it down to Sydney H...
10/09/2026

The first copy to land in Australia from San Antonio, Texas, deserved a little sightseeing.

So I took it down to Sydney Harbour.

Today I’m celebrating my dear friend and fellow BOMA Fellow, Joe Markling, on the release of The Leadership Divide: Bridging the Gap Between Leadership and Management.

Joe has written exactly the kind of leadership book I hoped he would.

No nonsense. No fluff. Just hard-earned wisdom from someone who has actually done the work.

Congratulations, Joe. I couldn’t be prouder to see your thinking out in the world.

Australia says “G’day.” The Opera House approves.🎈Joe Markling Jenn Goulden Entourage Authors | Entourage Media | Jenn Goulden

10/09/2026

How do you grow beyond 80 restaurants without losing the heart that made people love you in the first place?

Step one: get a helicopter. Then remove the word impossible…

Welcome to Schnitz.

Mission: Possible 2026 brought their ambitious leaders together to celebrate and further elevate their appetite for creating unforgettable guest experiences.

Beneath all the incredible ambition, I noticed something even bigger...

Heart. An awful lot of it.

For their guests, their people and keeping human magic on full beam.

Perhaps I was always destined to feel at home here. I married into a Slovakian family, where schnitzel is more than a menu item, but a proud hand crafted family tradition.

My heartiest thanks to the entire Schnitz family for welcoming me so generously into your wonderful culture. And the fabulous team at ICMI Speakers & Entertainers for making this moment possible.

This one is staying proudly in the memory bank 🎈

14/08/2026

Maybe the smartest thing we can do in an increasingly artificial world…
is refuse to become artificial ourselves.

Stay curious, generous and wonderfully human.

IVE Group, thank you for your open hearts - the positive spirit behind your ambition is breathtaking.

And thank you for making me feel part of the team, I loved every second with you all 🎈

IVE Group

06/08/2026

Service isn't written on a script. It's written on your heart.

Anyone can memorise the right words. Real service is different. It's shown in the way you listen, the way you care, and the way you make people feel.

Lead with heart, and great service will always follow.

02/08/2026

Two words - Thank you.

We say them every day, but how often do we explain why?

When you tell someone why you're grateful for them, their time, their support, or their kindness, those two words become so much more than a courtesy.. they become meaningful.

22/07/2026

Remembering Human Intelligence: Act of Service

Take a moment to reflect on the ideas that stay with us long after the conversation ends.
The small details, the human moments and the things we can carry forward.

15/07/2026

Remembering Human Intelligence: Listening

Take a moment to reflect on the ideas that stay with us long after the conversation ends.
The small details, the human moments and the things we can carry forward.

08/07/2026

Remembering Human Intelligence: Kindness

Take a moment to reflect on the ideas that stay with us long after the conversation ends.
The small details, the human moments and the things we can carry forward.

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08/07/2026

Remembering Human Intelligence: Kindness

Take a moment to reflect on the ideas that stay with us long after the conversation ends.
The small details, the human moments and the things we can carry forward.

Address

600 Kingsway
Miranda, NSW
2228

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