31/12/2020
As we have been in the cleaning industry for such a long time, we are secure to say that customers (commercial/domestic) have 5 main expectations from your business.
1️⃣ Punctuality - Be punctual, remember that your customer has planned their day to have their premise cleaned in the agreed time. And if you are late you might not find them to let you in and you will lose time and money.
2️⃣ Trustworthy - Consistent services is one of the main keys to engage your customer. Some customers also want to
Leave their keys with you so trust and organization is important.
3️⃣ Quick Response - Cleaning business can be very demanding if you don't have it structured correctly, replying the customer on time should be treated as main priority.
4️⃣ Sense - Customers hire you expecting you are professional and know what to do without having to tell you how to clean, to use products and equipment.
5️⃣ Eye detailed service - Everything you do, do with excellence and passion. That is how you will stand out from
