CX Reimagined

27/07/2023

Redistributions of federal electoral divisions will occur in New South Wales, Victoria, and Western Australia following a determination of entitlement for all states and territories.

The population has increased in WA resulting in them gaining one seat while both NSW & Vic will decrease by one seat each. These changes will see the House of Representatives return to 150 seats when the next federal election is contested in either 2024 or 2025.

- https://www.aec.gov.au/media/2023/07-27.htm

10/11/2020

What does this mean for the overall Customer Experience? Casual Friday is not always a good experience for your customers. Identification and team identity come to mind. A return to the workplace and reopening of many service business rely on a good customer experience, let's all keep our customers in mind when we reduce dress requirements in the new normal.

If you enjoyed working from home in your loungewear best during COVID-19 restrictions, you are not alone — and there may be a way for you to continue dressing comfortably when you head back into the office.

25/10/2020

Remember to include customers within journey mapping, a map without customer input is an internal company touch point process.

Contact me today about designing your customer journey map.

It is all about the customer. Make sure you include the customer in any customer journey mapping you do. ...

16/10/2020

https://www.linkedin.com/posts/brendanlambourne_digital-future-activity-6722671023889760256-BcmB

Sometimes in life you have to change tack. Last year, we introduced the Digital Drivers Licence (DDL) via the Service NSW app. However, many businesses...

15/10/2020

One of the most frustrating pain-points for any customer is that of company forms.

Most, if not all, company forms are developed by the area or department requesting the information, forgetting the only reason we have designed the form to capture customer information.

Put the customer at the heart of this scenario and design the form for the customer. Getting the form design correct from the start will mean less calls seeking help to complete the form and far more accurate lodgements moving forward.

If you would like to discuss form design, whether that is review, creation or digitisation please make contact today.