31/08/2026
I notice team dynamics everywhere I go, and on a recent cruise, the morning waitstaff left a big impression on me.
It was clear this team worked hard, communicated clearly, and respected each other. They brought genuine warmth to every table, even when pressure was obvious. The standard always stayed high, despite any tension.
I also spoke with them about being away from family for months at a time. They missed their kids, their homes, and there was real sacrifice behind the smiles, despite accepting those things as a reality of the job.
It was amazing the relationship and connection we formed with our waitstaff.
By the last day, tears were shed saying goodbye, and it wasn’t because they followed some perfect service script. This was a product of people who felt connected to the work, trusting of their team, and proud of what they do. It came across in everything we experienced on board.
For me, this reenforced the fact that every workplace has the opportunity to build a culture that supports workers, and benefits alongside them because of it.
Is this kind of culture visible on your worksite? How are you supporting your workers so they can perform at their best?
Reach out if you need help building a more resilient team.
