Customer Centrics

02/02/2021

Prepare for the unexpected. If 2020 taught us anything, most large organisations are now prepared for crisis situations with employees and IT infrastructure. The same can’t be said for customer communications? Let us show you the best practices for preparing for the unexpected.

https://www.customercentrics.com/solutions

Artificial Intelligence (AI) assisted analysis of your existing communication assets to identify opportunities for rationalisation and content remediation for implementation into your CCM solution.

19/01/2021

Updating hundreds of documents and correspondence templates manually is a costly, time-consuming, and error-prone to a heavily regulated industry such as insurance or finance.

You can change all that by using intelligent content management. Ask us how.
https://www.customercentrics.com/

12/01/2021

Developing quality customer communications helps customers and clients understand one another better. The CustomerCentrics™ CCM Delivery Model can easily be incorporated into any customer communications programme.

Our previous and current clients can attest to the efficacy of this model and how it leverages the way you relate to your customers.

"We engaged Customer Centrics to help us create our customer communications. They came to the party by quickly producing some great quality work, gaining compliments from MLC’s management & the board on the quality of communications for this new product.”

Praveen Miranda - Delivery Director, MLC Life Insurance.

https://www.customercentrics.com/clients

05/01/2021

Is it time to take control over managing your correspondence? Managing large inventories of hundreds or thousands of letter templates is a challenge. Outdated systems make it difficult to follow brand standards, ensure compliance and control quality across your body of communications.

With a New Year, comes a New Way! Want to take your CCM to the next level? Get in touch today to get started.

https://www.customercentrics.com/

29/12/2020

All the best for the New Year festivities.
May you have a safe transition into 2021. We hope for prosperity and joy for everyone in the year to come.

https://www.customercentrics.com/contact

23/12/2020

Wishing our clients and friends a safe and happy festive season. Thank you for your support over the year. Without you, we wouldn’t be able to do what we do.

https://www.customercentrics.com/contact

Customer Centrics is a communications transformations company. We bring innovative technologies together with reimagined language and design to help our clients and their customers better understand each other.

09/12/2020

When it comes to providing an excellent customer experience, operational excellence is key. Many businesses often have inefficiencies spread across their customer communication channels in the form of too many templates, an overload of content & unclear processes. By simplifying these communication process with AI technology and specialist experience you can provide a better experience to your customer in a fraction of the time. We do this by rationalising templates and content, to ensure they are resuable but effective across the board, as well as help set clear processes and compliance procedures. Learn more here

https://www.customercentrics.com/where-do-i-start

03/12/2020

We’re incredibly proud to be trusted with the work we do for our clients. When we see how it helps their businesses thrive, we know what we are doing is adding value. But don’t only take our word for it, hear what our clients have had to say:

"The team have provided thought leadership that has helped stretch, and at times validate, our thinking, particularly relating to a framework that enables true customer-centric transformation. They have been instrumental at helping engage senior stakeholders from a range of disciplines, and their delivery approach has been insightful and collaborative." - Jody Bews-Hair - Head of Customer Experience, Southern Cross Health Society

https://www.customercentrics.com/clients

10/11/2020

We all know that content rationalisation and migration can be labour intensive and costly to an organisation. How is AI, ML and NLP modernising communication and unlocking dramatic business benefits? Download this eBook called “The Content Intelligence Revolution Part 1”to see how content intelligence will shape the industry in years to come. https://www.customercentrics.com/solutions

08/11/2020

We've heard from many organisations that have tried to migrate their customer communications to new systems using professional services teams or doing it in-house – only to get bogged down in the intense manual work required. Let us show you how to simplify content migration by making it easy to get your content off of legacy systems and into modern environments at our Webinar on the 12th Nov. Register here, spots are filling fast! https://www.customercentrics.com/messagepoint-webinar

05/11/2020

Not sure how to expedite the audit process when it comes to client communications to ensure compliant & regulated content? Are you constantly looking for ways to efficiently introduce regulatory change? Look no further. Register here for the “How to leverage AI for Migrating and Optimizing Legacy Customer Communications” Webinar https://www.customercentrics.com/messagepoint-webinar

27/10/2020

CIO’s and Tech teams are frustrated with the time it takes to migrate, tag and consolidate content on legacy platforms and how to handle that across enterprise wide migrations. What if we could show you how to reduce the time by an average of 99% and costs by 57%? Interested? Register for the Customer Centrics webinar on the 12th Nov. There are a few seats left! https://www.customercentrics.com/messagepoint-webinar