Proto Partners, 213 MIller Street, North Sydney (2026)

15/08/2022

Know you need to get ahead of your competition? Or maybe you need insights to measure your performance with your current customers? Our Customer Intelligence suite has been designed so you can jump right in and solve your pressing needs.

Proto serves as your guide and delivers the most comprehensive view of the customer you’ve ever had. And in the end, you’ll know exactly what your customers want and what steps you need to take in your business to achieve your goals.

Access our free guide" Understand your Customers and Grow your Business" to learn more about your customers and help them achieve their goals:

https://www.protopartners.com.au/resources/form/understand-your-customers-grow-your-business

12/08/2022

How do you achieve valuable Customer Understanding & Insight?

The Understanding & Insight discipline is a set of practices that creates a consistent shared understanding of who your customers are, what they want and need, and how they perceive the interactions they’re having with your company today.

In other words, it’s the thing that replaces everyone’s best guesses about customers with real, actionable insights about customers.

Download our guide to uncover the other five practices to deliver a customer experience your competition will be envious of.

https://www.protopartners.com.au/resources/form/customer-experience-strategy.html

09/08/2022

What does placing customers at the heart of your strategy mean to you?

Becoming customer-centric doesn’t just happen. It begins with a Customer Strategy, a vision which, over time, becomes a fully-immersive reason for and way of conducting your business. It’s more than an initiative—it’s a business discipline—a way of life within your own organisation.

Access the 5 key Practices that serve as building blocks for infusing customer centricity into your organisation and your people.

https://www.protopartners.com.au/resources/form/customer-experience-strategy.html

08/08/2022

Most businesses grapple with creating a meaningful customer strategy, let alone implementing it

A successful customer experience strategy starts with an aspiration centred on what matters to customers and empowering frontline workers to deliver.

Knowing that your organisation is primarily in the customer-service business is not, however, enough to achieve organisational change.

To build internal momentum for initiatives to develop a unique customer experience, an organisation must understand how it helps its customers achieve their jobs and enable them to move on with the rest of their life.

Click below to find out more

https://www.protopartners.com.au/resources/form/customer-experience-strategy.html

02/08/2022

Outdated frameworks are no longer enough to understand the new age of customers

The leaders of tomorrow are making sure that their customer's needs continue to be met - ahead of customers asking directly. Using aging survey-based measurement systems as the sole tool and the backbone for their CX efforts, these days isn't enough.

I: According to McKinsey's recent survey of more than 260 CX leaders.

1. 93% of the respondents use surveys as their primary means of measuring CX performance,

2.Only 15 percent of leaders said they were fully satisfied with how their company was measuring Customer outcomes

3. Only 6% expressed confidence that their measurement system enabled them to enhance strategic and tactical decision-making.

P: Successful leaders are pioneering a better approach that takes full advantage of the new age frameworks and technology to drive deeper insights.

S: Insight and customer understanding are beginning to transform the art and science of customer experience.

Proto Partners can help you in transitioning toward data-driven insights and providing you with a path forward. Access insights that will help you grow your business. Visit the link below:

https://www.protopartners.com.au/contact

01/08/2022

Customers change brands when they feel unappreciated.

52% of customers, according to Microsoft, believe that companies must take action on the feedback provided by the customers.

Companies who act on Customer Feedback benefit from:

1. Improved products and services

2. Better customer relationships and loyalty

3. Improved customer experience and satisfaction

4. Improved customer retention

5. Larger number of promoters, less detractors

Proto Partners can help you understand what your customers want you to take action on. With over 14 years of experience, we act as your guide with the skills and knowledge you need to build a world-class customer experience team.

We'll work with you every step of the way, from defining your CX strategy to building out your team and training them in the latest techniques.

Schedule a call with one of our experts today!

https://lnkd.in/giyk5gjn

28/07/2022

Why do customers needlessly move to your competition?

"After several minutes of being on the phone, I was finally able to get to the main menu."

"I was finally taken to a message that informed me my question couldn't be answered because the offices were closed"

"I was greeted with a very generic "thank-you-for-calling" message, during which the company didn't even identify itself."

Ever wonder why you might have a churn problem? It's because of these simple day-to-day acts that frustrate customers. It drives them crazy, and they pay you back by leaving quietly

A successful brand shapes customers' experiences by answering the very basics of service and experience. 90% of a brand's retention problems fall into this vast and easily solvable bucket.

Understand what you don't. Download our free resource, "Understand your Customers, Grow your Business", and learn the simple things you can do to keep your customers happy.

https://bit.ly/3CEtYRY

27/07/2022

Being data-driven is no longer enough to become a customer-centric business.

Quantitative Insights help you uncover what the problem is and how large it is, they won't tell you the drivers why it is impacting customer behaviour.

Gaining meaningful customer insights into your business unveils hidden opportunities. It's also an effective way of enriching the customer experience to drive business success.

Proto Partners as t as your guide to developing actionable CX insights that add a competitive edge to your business. Speak with one of our experts today!

25/07/2022

Every day, businesses invest in new technology projects to gain a competitive edge. However, these projects often fall short of expectations due to a lack of planning and ex*****on.

Technology can undoubtedly give your business a significant edge over the competition. However, all too often, these projects fail to deliver on their promise because they are rushed, poorly planned or more often lack the requisite insights they need ahead of the Build.

All you need are the right customer insights that can inform your decisions and guide your allocation of resources. Proto Partners are here to help you avoid these common pitfalls. We have the experience and expertise to ensure your next project is successful from beginning to end. With our help, you can rest assured that your investment in new technology will pay off just the way you imagined it. What Customer and User insights are you missing?

Access the latest insights by clicking the link below:

https://lnkd.in/giyk5gjn

22/07/2022

Every day, businesses invest in new technology projects to gain a competitive edge. However, these projects often fall short of expectations due to a lack of planning and ex*****on.

Technology can undoubtedly give your business a significant edge over the competition. However, all too often, these projects fail to deliver on their promise because they are rushed, poorly planned or more often lack the requisite insights they need ahead of the Build.

All you need are the right customer insights that can inform your decisions and guide your allocation of resources. Proto Partners are here to help you avoid these common pitfalls. We have the experience and expertise to ensure your next project is successful from beginning to end. With our help, you can rest assured that your investment in new technology will pay off just the way you imagined it. What Customer and User insights are you missing?

Access the latest insights by clicking the link below:
https://lnkd.in/giyk5gjn

20/07/2022

It's no secret that customer experience is key to successful business outcomes, but many companies struggle with how to become more customer-centric.

Implementing change can be difficult, especially when it comes to something as important as customer experience. You don't want to make any mistakes that could cost you customers and revenue.

Proto Partners offers a step-by-step plan to help you become more customer-centric without the risk of going it alone. Our experienced team has helped countless product owners, service leaders and organisations improve their customer experience, and we can do the same for you.

Are you looking to develop a Customer Strategy? Want to get started on your path to increased customer-centricity? Here's a free guide for you. Download now!

https://www.protopartners.com.au/resources/How_to_Build_a_Customer_Experience_Strategy.pdf

18/07/2022

You've probably heard that customer experience is essential, but what does that really mean for your business?

Improving customer experience can be daunting - it's hard to know where to start and even harder to measure the results without the right frameworks and disciplines.

Proto Partners has already done all of that for you. We're a customer experience agency that uses research-backed methods to improve your customer experience and drive growth in customer value. We'll help you figure out what's causing your customers to leave, spend less and/or how to keep them returning for more.

Would you like to really understand what your customers want and turn that insight into revenue growth? Speak with one of our experts today:

https://lnkd.in/gmFmvrcM

Proto Partners

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