Mentor CX

08/11/2020

No matter the outsourcing model is, its expansion is fuelled by three key considerations:

- Availability of Critical Talent
- Cost of Operations, and
- Robust Infrastructure

EGYPT Offers all three!

customer service outsourcing

31/01/2019

CONTACT CENTRE OUTSOURCING TO EGYPT

Located in the heart of the world, Egypt is your gateway to competitively provide high quality business services and technology innovation to the rest of the world.
Egypt enjoys a unique blend of qualities – including skilled talent pool, culture compatibility with western business and very competitive operating costs - making it one of the most attractive destinations for IT and business process services globally.

Further, the unique geographical position of Egypt together with its very attractive value proposition puts Egypt on the track to become a major hub for business operations. Multinational companies and organisations including IBM, Microsoft, Vodafone, DELL EMC among others, now leverage Egypt for their global operations.

Egypt has become well regarded on the international stage as a leading destination for outsourcing, culminating in being named as ‘Outsourcing Destination of the Year 2016’ at the Global Sourcing Association (GSA) European Awards with more than 70% of the business process outsourcing revenues coming from offshore service delivery.

CX Central has recently published a very interesting report about Call Centre Outsourcing to Egypt, definitely worth the read.

https://cxcentral.com.au/downloads/download-info/call-centre-outsourcing-guide-to-egypt/

30/01/2019

Please enjoy our first Article
Share and Like Mentor CX

Companies are recognizing the importance of delivering an experience that makes them stand out from their competition. 89% of companies compete primarily on the basis of customer experience and by 2020, Customer Experience will overtake price as a key product differentiator. So, are you creating an....

01/01/2019

HAPPY NEW YEAR Everyone
Wishing every day of 2019 to be filled with success, happiness and prosperity🎉🎊🎉

17/11/2018

Mentor CX is looking for Business Development Partners in Australia (Sydney, Melbourne, Brisbane, Perth and Adelaide)

The Partnership comes with a very attractive ongoing commission model (the commission doesn’t decrease after a number of months), that means the commission will be paid on an ongoing basis as long as Mentor CX retains the corresponding client.

Interested? Please contact us at [email protected]

Only companies with Contact Centre & Back Office Business Development experience please

14/08/2018

Outsourcing in Australia has increased significantly in the past few years as more companies learn about the advantages of shifting some of their operations offshore or to a third-party provider. Mentor CX offers comprehensive BPO services across multiple business functions and processes including:

- Finance & Accounting (F&A)
Including general accounting, accounts payable (AP), accounts receivable (AR) and tax processing.

- Human Resource Outsourcing
Including Payroll Processing, Personnel Support and Recruitment Services

- Procurement and Supply Chain
Including but not limited to purchase order validation, vendor management, invoice and payment processing, order
management and collections.

- Co-Sourcing
Mentor CX will recruit and house the employees but you can decide on their daily tasks and how these will be done.

05/08/2018

WHY CHOOSE MENTOR CX

Talent
Thanks to a skilled and abundant workforce in Egypt, Mentor CX is fulfilling the Services through Mentor CX - EGYPT and their Partners.

Cost Effective
The cost differences compared to other sourcing destinations in reach are immense. With pricing start from $12.5 per Hour per Seat, Mentor CX offers a very cost competitive BPO Model.

Security
We are very diligent with selecting our Partners, industry certifications such as COPC and ISO 27001 or their compliance has been a key factor in selecting our BPO Partners in Egypt.

Multi-Lingual
The multilingual skills that the Egyptian workforce have acts as a fantastic selling point for the lucrative global market.

Professional Services
Mentor CX will assist you with transitioning your Contact Centre to our account, we will also assist you with analysis your Business Processes. Through our access to the Business Processes Consultants in the market, we can assist you streamline your business process and increase their efficiency

05/08/2018

“Outsourcing Destination of the Year” Global Sourcing Association, 2016

“In 2016, Egypt has been identified as a Primary Location for outsourcing, shared services, and captives in EMEA” Gartner.

“Egypt offers one of the most competitive operating cost per full-time employee” IDC (2016) Outsourcing