19/03/2019
What is Net Promoter Score (NPS) and why it's an important Customer Success metric.
https://info.appsforops.com/blog/what-is-net-promoter-score-nps-and-why-its-an-important-customer-success-metric
In a subscription economy, the barriers to customer churn are low. It has become increasingly important to nurture the customer relationship to ensure maximum mutual benefit. Customer success managers need to actively oversee customer relationships to reduce turnover, increase existing revenue and i...