18/06/2026
FRIDAY FUN FACTS 🤡
Did you know...there are three words that will kill your sales.
You're in a sales conversation. It's going well.
The prospect is nodding. They're engaged. They can see how you solve their problem.
And then you say it.
"We also offer…"
You start listing. Additional services. Extra features. You're being thorough. You're showing value.
Except you're not.
You're flooding their brain with decisions it didn't ask to make.
There's a famous jam study out of Columbia University. They set up a display with 24 jars of jam. Beautiful spread. Attracted heaps of shoppers. But only 3% actually bought anything.
Then they reduced it to six jars. Fewer people stopped. But 30% of them bought.
Think about that. Less choice. Ten times the conversion.
We think we're rational. We are not. The brain doesn't want more options. It wants to be told what to do. It wants the path of least resistance. And every time you add another option, another "oh and we also do this," you're adding cognitive load to a brain that's already making 35,000 decisions a day.
The moment you give someone too much to evaluate, the easiest decision becomes no decision at all......And then they never come back.