Kelly Luckman OBM

Kelly Luckman OBM Solution focused business support designed for Naturopaths

As an online business manager, part of my role is helping to ensure your business maintains positive cash flow - and one...
28/05/2026

As an online business manager, part of my role is helping to ensure your business maintains positive cash flow - and one simple way to do this is by getting invoices paid promptly.

🌸 Send invoices as soon as the consult is finished
🌸 If payment hasn’t been received within a few days, follow up with the client
🌸 The longer an invoice is left unpaid, the less likely it is to be paid

Small actions like these can make a big difference to your cash flow.

Follow along for more tips 🌸

My business is built to support practitioners just like you 🌸After 4 years in business and working with many different p...
27/05/2026

My business is built to support practitioners just like you 🌸

After 4 years in business and working with many different practitioners, I’ve learnt that most of you don’t want to spend your days marketing your business, booking in clients and replying to emails, managing your calendar, ensuring invoices have been paid and searching for receipts so you can complete your bookkeeping and BAS.

This is where I can help - I offer a complete online business management service where I work behind the scenes and keep your business organised and up to date.

If you’d like a hand in any of these areas, reach out!

What does it look like to work with me - check out my slides if you have been thinking about some support and are curiou...
07/05/2026

What does it look like to work with me - check out my slides if you have been thinking about some support and are curious about how we would get started 🦋

The end of the financial year is fast approaching! If your accounting software has 500+ transactions to reconcile and yo...
21/04/2026

The end of the financial year is fast approaching!

If your accounting software has 500+ transactions to reconcile and you don’t know where to start.. I can help!

I have many years of experience with bookkeeping and I’m an old pro when it comes to XERO and MYOB.

I can help you get your books in order for BAS and that good old tax return that we all love spending our time and money on 😳

I offer my bookkeeping service weekly, fortnightly and quarterly, so reach out if you need a hand 🦋

I took some time off from my business last week for a general break and to spend time with my family. I haven’t always b...
14/04/2026

I took some time off from my business last week for a general break and to spend time with my family.

I haven’t always been able to take a break away from my business like this but after 4 years I realised that I needed to set things up for myself so I could take a break (and get paid) because no one was going to do this for me.

So, I sat down at my laptop, opened a new spreadsheet and started adding in some figures to create a basic business budget - I added my client income, business expenses, tax, and accounted for the public holidays, annual leave and sick leave.

Needless to say I was shocked! I couldn’t believe how much this brought my hourly rate and yearly income/revenue down by. I had to take action!!

This was 12 months ago, and I’m very proud to say that after sitting down and taking a good hard look at the real numbers of my business and implementing some real changes I can confidently take paid holidays and sick leave and know that my business and income is still on track.

I’d love to know, have you sat down and punched your numbers into a spreadsheet? Were you shocked by the outcome? And did this make you take action?

Marketing Momentum! Do you need help with your marketing? Consistency with your messaging, branding and posting will hel...
07/04/2026

Marketing Momentum!

Do you need help with your marketing?

Consistency with your messaging, branding and posting will help you to better connect and engage with your audience.

A few areas I can help with include:

Email Marketing & Newsletters - Email marketing is a great way to stay connected with your clients, share valuable health information, and communicate important clinic updates in a more personal and direct way.

🌸 Newsletter scheduling and organisation
🌸 Template setup for easy monthly emails
🌸 Content and image updates

Social Media Support - Stay visible online without the pressure of constantly creating content.

🌸 Planning and scheduling posts in advance
🌸 Repurposing your existing content into social media posts
🌸 Light content support and formatting to keep your pages consistent and aligned with your brand
🌸 Maintaining a regular posting rhythm so your practice stays active and visible

Workshops & Digital Resources - Support to help you share your knowledge and connect with your audience beyond the clinic.

🌸 Webinars and workshop setup (free or paid)
🌸 Ebooks and downloadable resources
🌸 Promotion support for events and offerings
🌸 Simple systems to manage registrations and communication

Google Business Profile Updates - Keep your clinic information accurate and engaging for both new and existing clients.

🌸 Regular updates and posts to your Google Business profile
🌸 Ensuring your clinic information is current and aligned across platforms
🌸 Adding updates, announcements, or seasonal information to keep your listing active

A robust service that ticks all the boxes 🦋

Calm your inbox and schedule with my Inbox & Calendar Calm service! With over 20 years of experience working in clinics ...
07/04/2026

Calm your inbox and schedule with my Inbox & Calendar Calm service!

With over 20 years of experience working in clinics I can help you manage your emails and schedule so your clinic is organised and your clients are well cared for.

Daily monitoring & organisation

🌸 Checking emails each day and prioritising urgent messages
🌸 Sorting emails into folders/labels (e.g. clients, suppliers, accounts, marketing)
🌸 Flagging or tagging important items for follow-up

Client communication

🌸 Responding to general enquiries (services, pricing, availability)
🌸 Checking intake forms, consent forms, or onboarding information
🌸 Answering FAQs to reduce practitioner workload
🌸 Handling rescheduling and cancellations
🌸 Managing waitlists and offering newly available slots

Appointment booking & optimisation

🌸 Scheduling new client appointments based on practitioner availability
🌸 Ensuring appropriate time allocation (e.g. longer initial consults, shorter follow-ups)
🌸 Avoiding double bookings or scheduling conflicts
🌸 Structuring the day for flow (e.g. breaks, buffer time, admin time)

Client experience

🌸 Providing pre-appointment instructions
🌸 Following up after appointments (e.g. check-ins, rebooking prompts)

Rescheduling & cancellations

🌸 Managing last-minute changes
🌸 Enforcing cancellation policies where needed
🌸 Filling gaps quickly from waitlists

Calendar coordination

🌸 Blocking out personal time, holidays, or practitioner leave
🌸 Syncing calendars across platforms (e.g. Google Calendar + booking system)
🌸 Coordinating meetings, training, or business activities

Reporting & oversight

🌸 Tracking booking trends (busy days, gaps, client frequency)
🌸 Notifying practitioner of low bookings or overbooked days
🌸 Supporting planning for promotions or campaigns based on availability

If you need a hand please reach out 🦋

A favourite service amongst my clients is Money Matters!A weekly bookkeeping service where I jump into your accounting s...
07/04/2026

A favourite service amongst my clients is Money Matters!

A weekly bookkeeping service where I jump into your accounting software and reconcile:

🌸 payments received by your clients
🌸 these are also reconciled in your practice management software
🌸 business expenses are matched up with invoices and receipts before I reconcile them ensuring compliance
🌸 supplier invoices can be added as bills to pay so you know what expenses are coming up
🌸 owners drawings are reconciled
🌸 suggestions can be made to help manage bigger unexpected bills including managing tax debts
🌸 friendly emails can be sent to help ensure clients are paying you in a timely manner
🌸 ensure your accounting software matches what you have in your bank so nothing is missed
🌸 any adhoc transactions

Reconciling these transactions on a weekly basis keeps your accounting software up to date making it much easier to process BAS at the end of each quarter and process your tax return at the end of the financial year.

If you’re using SimpleClinic to run your practice you probably know that they have updated their email marketing tools. ...
01/04/2026

If you’re using SimpleClinic to run your practice you probably know that they have updated their email marketing tools. Some updates include;

Email automation where emails can be triggered by:

🌿 new patient registration
🌿 post-appointment follow-ups
🌿 other patient actions
🌿 allowing you to put some email marketing on autopilot

The Email Blaster tool has an audience segmentation capability so you can send bulk emails to:

🦋 all patients
🦋 workshop attendees
🦋 course participants

The main new addition is the website lead capture widget which allows you to have an embedded signup form from your website.

🌸 this will capture leads directly into your system
🌸this is essentially your top-of-funnel tool

SimpleClinic’s integrations have also improved by making it easier to automatically sync patient data into platforms like MailChimp - reducing manual admin and keeping your email list up to date. However, you’ll still get the best results by using a dedicated email platform for campaigns and marketing strategy. It’s a good idea to keep it for

☀️ sending regular newsletters
☀️ it’s better for design and branding
☀️ utalising templates
☀️ if you need segmentation, funnels, or sequences

Happy marketing! 🦋

A recent review from my very first client ✨ We started working together in January 2022 and since then we have built a v...
18/03/2026

A recent review from my very first client ✨

We started working together in January 2022 and since then we have built a very positive professional working relationship. I know her business like the back of my hand and I am able to quickly and effectively complete tasks for her.

I work with a variety of clients on an ongoing daily/weekly basis so I can get to know them, their clients, and how they want to run their business.

Address

Patonga, NSW

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 2:30pm

Website

Alerts

Be the first to know and let us send you an email when Kelly Luckman OBM posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category