27/02/2022
ABOUT THE ORGANISATION
Fresh Start is a non-for-profit day hospital based in Subiaco. Fresh Start concentrates on detox and developing a drug-free lifestyle. Through their unique and comprehensive approach to drug and alcohol treatment, they have helped over 14,000 people and their families out of the vicious cycle of addiction. They are rapidly growing and are now seeking an Administration Assistant to join the team on a full-time basis, with flexible hours provided for the right candidate.
ABOUT THE ROLE
Reporting to the Practice Manager, you will be primarily responsible for providing administrative support and offering a high level of care to clients and stakeholders accessing the service.
Assist with managing accurate patient information, including patient record-keeping (hardcopy and electronic); data collection; bookings and billing
Make appointments and respond to enquiries according to the Clinic procedures
Timely and accurate issuing of invoices by Medicare guidelines
Perform reception duties, answer phones, book and confirm appointments, and prepare client files
Follow-up patients as directed by the Clinic Manager and make appointments as required
Provide general administrative support to the Executive including appointments, messages, word processing and copying
Provide information and exceptional customer service to clients and stakeholders
Build and maintain strong relationships with internal and external stakeholders
Maintain condition of all files and records, repairing as necessary
Ensure the front desk is consistently stocked with forms and materials for data collection
Data entry using the Pharos software
Handle and manage other ad-hoc or admin duties as required
The above is not an exhaustive list of duties. You will be expected to perform different tasks as required in order to meet the overall objectives of the organisation.
ABOUT YOU
Ideal Skills
Have:
Excellent administration skills (previous experience in a similar role within aged care/health care is highly advantageous)
Friendly disposition and empathy for the patients and their families
Demonstrated skills in the use of health-related software programs
Excellent organisation skills, ability to prioritise and coordinate and excellent time management skills
Demonstrated experience in data entry, data management and other general administration activities
High-level attention to detail and confidence in analysing data and creating reports
Advanced Excel skills (e.g. writing formulae with functions)
Previous experience in a community, clinic, or in-patient health environment
An understanding of addiction treatments and the aims and objectives of Fresh Start
Willingness to support Fresh Start’s Christian approach and programmes
Ability to:
Communicate efficiently with internal and external stakeholders
Work effectively within a team and independently
Be calm under pressure and have a “can-do” attitude
Prioritise and consistently meet deadlines
Be proactive and show initiative
Learn new software applications
The successful applicant will be subject to Federal Police Clearance.
Fresh Start is an equal opportunity employer. We encourage Indigenous Australians and people with lived experience to apply for this position.
BENEFITS
Join a purpose-driven organisation
Good values and culture are paramount for our client
Enthusiastic and supportive team
Generous salary packaging
On-site parking available
Professional development support
HOW TO APPLY
If this opportunity is of interest to you - Apply Now. Please send us a one-page cover letter telling us why you are the right fit for this role. In addition, attach a CV outlining your experience and qualification. We will not consider your application without a cover letter.
CONTACT DETAILS
Beblin Arvis
[email protected]
08 6377 7605
Fresh Start is a non-for-profit day hospital based in Subiaco. Fresh Start concentrates on detox and developing a drug-free lifestyle. Through their unique and comprehensive approach to drug and alcohol treatment, they have helped over 14,000 people and their families out of the vicious cycle of add...
