Aligned Business Consulting

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Aligned Business Consulting Business consultant for dentists & specialists. Systems, structure & strategy — without the stress.

It's not just about acquiring new patients - it's about retaining the ones you have! Great treatment, customer service, ...
14/10/2026

It's not just about acquiring new patients - it's about retaining the ones you have! Great treatment, customer service, and care will keep patients coming back for more. But it doesn't stop there - you need to make sure you're consistently giving them the best experience possible. That's why having a system in place to ensure uniformity is so important, and why you should always be monitoring and making changes as needed. And finally, don't forget the importance of follow-up care. Existing patients can be your best advocates - but only if you give them a reason to be! 🦷📈💰

A few photos from my recent trip to Brisbane, where I spent several days working with an orthodontic practice.I enjoyed ...
12/10/2026

A few photos from my recent trip to Brisbane, where I spent several days working with an orthodontic practice.

I enjoyed an early morning walk before heading home and had to stop for a photo of the beautiful Queenslander homes. There is something very special about the Queensland streetscape, particularly with the warmer weather and all that greenery.

Practice visits are one of the most rewarding parts of my work.

Being onsite gives me the opportunity to see how a practice operates, speak with the team, understand the challenges behind the scenes and work with the owners to strengthen systems, communication and the overall way the practice runs.

A productive few days and a very lovely Brisbane morning to finish the trip.

10 weeks. A lot of money can still move before December 31.I’m joining Thriving Dentist on October 21 for a practical ye...
12/10/2026

10 weeks. A lot of money can still move before December 31.

I’m joining Thriving Dentist on October 21 for a practical year-end webinar built around one question: what should dental practices act on now, and what can wait?

We’ll unpack:
- unused patient benefits that may still be recoverable
- purchases worth making before year-end
- technology you may already have inside your PMS
- AI tools that are no longer earning their subscription fee
- how AI search is changing the way patients find practices

October 21, 2026 | 10:00 AM-12:00 PM AEDT | Zoom | 2 CE Credits

Register here: https://www.rfr.bz/ffcd57bbd

11/10/2026

Michelle’s View Monday: Tech Won’t Fix a Weak Patient Journey

AI tools, virtual reception and onboarding platforms are everywhere now.

They can:
- Save time
- Improve communication
- Support follow-up

But they can’t:
- Fix unclear values
- Repair poor culture
- Replace a broken patient experience

Before you add another platform, ask:
“Is our underlying process clear – or are we hoping the software will sort it out?”

10/10/2026

🎧 New episode just dropped!

This week on Dental Success: Beyond Chairside, Michelle chats with Gry Stene about how dental practices can use AI and automation in a practical way.

The starting point should not be the newest tool. It should be the problem your practice needs to solve.

Gry explains why practices should first look at the tasks that create delays, frustration, duplicated work or unnecessary administration. From there, AI may be able to support areas such as meeting notes, action points, stock control, recall systems, patient follow-up, social media and clinical documentation.

They also discuss privacy, protecting patient information, checking AI output and keeping personal communication where patients need reassurance and support.

🎥 Watch on YouTube: https://www.rfr.bz/fa34efc1f
🎧 Listen on your favourite podcast platform: https://www.rfr.bz/fae6f0f96

Dental Fact!If you are feeling disillusioned with owning and running a practice, it might be worthwhile speaking to a pr...
08/10/2026

Dental Fact!

If you are feeling disillusioned with owning and running a practice, it might be worthwhile speaking to a professional so that tomorrow is the dream you imagined. 🧡🔐🦷📈

08/10/2026

This Saturday on Dental Success: Beyond Chairside

Before adding AI into your dental practice, ask one question.

What problem are we trying to solve?

Michelle chats with Gry Stene about how dental practices can use AI and automation to reduce administration, improve workflows and support patient communication, without losing the human connection patients still need.

This episode covers practical areas including AI scribes, meeting minutes, stock control, recall systems, patient follow-up, social media and documented procedures.

Gry also shares why privacy, accuracy checks, human review and team input are essential before introducing new technology into the practice.

🎧 Subscribe via the link in the comments.
📅 New episodes drop every second Saturday.

I have just recorded a fascinating podcast conversation with Julian Moore from Strategic Membership Solutions about AI a...
08/10/2026

I have just recorded a fascinating podcast conversation with Julian Moore from Strategic Membership Solutions about AI and where it is heading.

I thought I had a reasonable understanding of what AI could do, but some of the newer developments around OpenAI and Codex are extraordinary.

We are moving well beyond asking AI to draft an email or write a social media post.

It can now help create websites and useful business tools, work through information, analyse data and support more complex tasks across different systems.

For dental practices, that could mean better reporting, more efficient administration, stronger documentation and less time spent repeatedly completing the same manual work.

However, the technology still needs direction. Practices need to understand the problem they are trying to resolve before choosing an AI tool or automating a process.

Used properly, AI should support the team and strengthen the way the practice operates, not add another disconnected system.

I came away from the conversation with a much greater appreciation of how quickly this technology is developing. I am looking forward to sharing the episode.

-Onboarding new staff is important for reducing business expenses and ensuring a happy and productive workplace.-To do t...
07/10/2026

-Onboarding new staff is important for reducing business expenses and ensuring a happy and productive workplace.
-To do this effectively, you will need a few key documents, including a contract, job description, employee handbook or code of conduct, and an induction document.
-You should also have a system in place for following up with new employees after their induction to make sure they are settling in and meeting their training needs. 🦷📈💰

This Saturday On Dental Success: Beyond Chairside.Why does AI sometimes fail in dental practices?Because the practice st...
06/10/2026

This Saturday On Dental Success: Beyond Chairside.

Why does AI sometimes fail in dental practices?

Because the practice starts with the tool instead of the problem.

This Saturday on Dental Success: Beyond Chairside, Michelle speaks with Gry Stene, human intelligence strategist, author and advisor, about what dental practices should consider before introducing another AI tool or automation.

They discuss how to identify the work that is taking too much time, creating delays or frustrating the team, then decide whether technology can improve it.

The episode covers:

AI scribes and clinical documentation

Meeting summaries and action points

Stock control and compliance administration

Recall systems and patient follow-up

Practice marketing and positioning

Privacy, accuracy and human review

Documenting workflows before automating them

The message is simple - understand the problem first, improve the process, then decide whether AI has a role.

Subscribe via the link in the comments.

New episodes drop every second Saturday.

Address

49 Victoria Street
Perth, WA
6005

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+61439007406

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