Aligned Business Consulting

Aligned Business Consulting Business consultant for dentists & specialists. Systems, structure & strategy — without the stress.

15/08/2026

🎧 New episode just dropped!

This week on Dental Success: Beyond Chairside, Michelle chats with Dr Edwin “Mac” McDonald, a seasoned practice owner and leadership coach, about what really makes a practice run well, clear leadership, strong culture, and better communication.

Mac shares practical insights from 40 years in dentistry, including a line every owner needs to hear, “Clear wins, fuzzy doesn’t win.” When expectations aren’t clear, the team fills in the gaps, and that’s when mistakes, frustration, and turnover creep in.

In this episode you’ll hear:
- Why communication breaks down as practices grow
- How one-on-ones strengthen trust and performance
- What onboarding should actually achieve
- Why ongoing training and development keeps good people
- The culture focus: attract, retain, develop

Watch on YouTube: https://www.rfr.bz/fd70fc8d1
Listen on your favourite podcast platform: https://www.rfr.bz/fe5b7d0af

Dental Fact!Knowing exactly what you have to do with each patient is easy with systems and procedures in place. Systemi...
13/08/2026

Dental Fact!

Knowing exactly what you have to do with each patient is easy with systems and procedures in place. Systemised patient care gives excellence in all areas and leads to growth and profit! 🧡🔐🦷📈

13/08/2026

📅 This Saturday on Dental Success: Beyond Chairside

If your practice feels like it’s running hard but still misfiring, start with one thing, clarity.

Michelle chats with Dr Edwin “Mac” McDonald about leadership and culture in growing dental practices, and why communication breakdowns usually come from assumptions and “fuzzy” expectations.

This episode covers:

Why one-on-ones lift trust and accountability

How better onboarding reduces turnover and performance issues

The culture focus that matters most, attract, retain, develop

Why ongoing training keeps good people and protects patient experience

🎧 Subscribe via the link in the comments.
📅 New episodes drop every second Saturday.

12/08/2026

A successful dental practice needs strong foundations.

Clinical skill matters, but it needs to be supported by clear systems, consistent communication and effective teamwork.

Patients notice the whole experience, not just the treatment.

They notice how they are greeted, how clearly things are explained and how organised the practice feels.

Strong practices are built on:

Clinical excellence
Patient experience
Teamwork
Values
Clear systems
Continuous improvement

When these areas work together, the practice becomes easier to lead, easier to run and easier for patients to trust.

One of the best ways to improve your dental patient retention rate and have those patients being your raving fans is thr...
12/08/2026

One of the best ways to improve your dental patient retention rate and have those patients being your raving fans is through consistency or standardised patient care. This standardised care is the key to creating a great patient experience. 🦷📈💰

📅 This Saturday on Dental Success: Beyond ChairsideIf your practice feels busy but unstable, look at clarity first.Miche...
11/08/2026

📅 This Saturday on Dental Success: Beyond Chairside

If your practice feels busy but unstable, look at clarity first.

Michelle chats with Dr Edwin “Mac” McDonald, a seasoned dental practice owner and leadership coach, about the communication habits that reduce confusion, strengthen culture, and keep good people.

Mac’s message is simple, “Clear wins, fuzzy doesn’t win.” When the team are guessing what’s expected, performance drops and frustration rises.

This episode covers:

Why communication breaks down as practices grow

The power of one-on-one conversations

How onboarding sets the standard for culture and accountability

Why ongoing training is how you attract, retain, develop

🎧 Subscribe via the link in the comments.
📅 New episodes drop every second Saturday.

10/08/2026

Michelle didn’t plan to build a career in dentistry.

With a background in banking and finance, she entered the dental industry almost by accident when she began helping with the bookkeeping in her family’s dental practice.

That role quickly expanded into HR, systems, marketing, patient communication, team management and the many operational responsibilities involved in running a practice.

Working inside the business provided Michelle with a practical understanding of the challenges dental practice owners face, and the systems needed to support sustainable growth.

That experience continues to guide the work we do today at Aligned Business Consulting.

Technology can improve efficiency in a dental practice, but only when it is used well.Many practices already have tools ...
10/08/2026

Technology can improve efficiency in a dental practice, but only when it is used well.

Many practices already have tools that could save time, improve communication and reduce manual tasks.

These may include:

Practice management software
Automated reminders
Online forms
Digital imaging
AI scribing
Inventory systems
Remote monitoring
Review requests
Marketing tools

The challenge is not always access to technology.

Often, the issue is implementation.

The team needs to understand how to use the system, where it fits into the workflow and what problem it is meant to solve.

A tool will not fix an unclear process.

But the right tool, used well, can reduce pressure, improve patient experience and help the practice run more smoothly.

Aligned Business Consulting supports dental and specialist practice owners to review workflows, systems and technology use so efficiency can improve in a practical way.

09/08/2026

Michelle’s View Monday: Too Many Hats, Not Enough Headspace

Many practice owners are:
- Clinician
- Practice Manager
- Human Resource Manager, marketer and problem-solver

All at once.

As the practice grows, this stops working. The owner becomes the bottleneck and the team feels stuck.

This week, ask:
“What am I doing that someone else could own with the right structure?”

That’s where your next role or system needs to be built.

Dental Fact!Customer Service is an old adage, but ever so important in the dental industry. Always go that one step fur...
06/08/2026

Dental Fact!

Customer Service is an old adage, but ever so important in the dental industry. Always go that one step further to deliver more. You will be thanked for retention and referrals from patients. 🧡🔐🦷📈

Address

49 Victoria Street
Perth, WA
6005

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+61439007406

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