28/05/2026
If you have an underperformer in your business and they’re still there… you’ve already approved their performance.
Not intentionally but operationally because:
• Deadlines were missed → no reset
• Work fell short → no consequence
• Gaps were explained → not addressed
Then it becomes the standard.
In a small business, performance isn’t defined in policies, It’s defined by what leaders consistently enforce.
And this is where managing people often falls down.
The anatomy is simple:
→ Clarity Are expectations and outcomes clear?
→ Capability Can the person actually deliver?
→ Accountability Do you act when they don’t?
How to fix it:
→ Set clear outcomes
→ Address it early
→ Follow through every time
Because what you tolerate today… becomes how your business performs tomorrow.