23/06/2026
Emotional intelligence sounds very polished until you have to use it before your first coffee.
It is easy to talk about self-awareness when everyone is calm, well-rested, and behaving beautifully.
Slightly different when:
Someone has misunderstood your email.
A meeting has gone sideways.
A team member says, “Can I be honest?” and you immediately know this will not be a two-minute conversation.
You are trying to listen while your brain is already preparing a TED Talk in your defence.
That is where emotional intelligence becomes practical.
It is not about being serene at all times.
Thank goodness, because some of us have calendars.
It is about noticing what is happening in yourself before it spills into the room.
It is about pausing.
Choosing your response.
Repairing when needed.
And remembering that leadership is not about being emotionless.
It is about being responsible with the emotion you bring into the room.
Which, frankly, is a lifelong learning project.