24/08/2026
We recently put a CFO candidate in front of a CEO for a coffee. Informal, low-pressure, just to gauge fit. It went beautifully.
Then we put the same candidate in a formal interview with the CEO and an HR Director and things fell apart. The person who showed up was almost unrecognisable from the one who'd had coffee a week earlier.
It's a reminder of something we hold firm to: you cannot truly assess a person through a phone screen and a resume alone.
Some agencies present candidates they've never actually laid eyes on. We don't. One of our long-standing mantras is that no candidate goes forward until we've done the eyeball screen - virtual or, wherever possible, face to face.
Here's why it matters so much in the care sector specifically:
▫️ So much of communication is non-verbal. Body language, eye contact, warmth, and presence tell you things words don't. They can also surface a candidate who isn't quite speaking their truth.
▫️ This sector is fundamentally about people. Compassion, patience and emotional intelligence can't be assessed on paper. They reveal themselves in conversation.
▫️ Cultural intelligence is essential. Leaders in care must connect across every level of an organisation, from the kitchen and cleaning staff to the executive team. Meeting someone in person tells you whether they genuinely can.
▫️ It's the start of a relationship, not just a transaction. A senior appointment is the beginning of what should be a long, trusting partnership. That foundation is built face to face.
Technology has made recruitment faster and more efficient, and that's a good thing. But in the care sector, the personal connection isn't a nice-to-have. It's the cornerstone of getting it right.
If you want a recruitment partner who actually knows the people they put in front of you, let's talk.
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