What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

VPTD HQ and Training Room

Name: VPTD HQ and Training Room
Address: 70 Merivale Street, South Brisbane, QLD, 4101, AU
Telephone: 0410793491

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South Brisbane, QLD
VPTD HQ and Training Room

Training + Development solutions for the hospitality industry: specialising in leadership, CX + EX.

26/08/2024

Dear Friends and Colleagues,

After 18 wonderful years of running and nurturing my own business, I am excited to share some news…

👉🏼

Swipe to see the whole message.

24/08/2024

🧘🏽‍♀️🍃 Read: Mindful Hospitality: Creating a Sustainable and Supportive Workplace 🤝🪴(Link in bio)

When leaders demonstrate and prioritise their own well-being, they set a powerful example for their teams. Encouraging practices like adequate sleep, proper nutrition, and maintaining personal connections doesn’t just benefit individuals—it creates a ripple effect throughout the entire team, leading to better service, stronger teamwork, and a more positive work culture.
🌱
For tips on how to foster Mindful Hospitality at your venue, see link in bio.

23/08/2024

Today.

19/08/2024

I ❤️ . That is all.

11/08/2024

If you’re a capable leader struggling with confidence, you’re not alone. Here are some tips to help you boost your self-assurance and lead with confidence. 👇🏼

Focus on your strengths: Identify your strengths and acknowledge them. Recognize the value you bring to your team and organization.

Challenge negative self-talk: Replace negative self-talk with positive affirmations. For example, instead of saying “I can’t do this,” say “I may struggle with this, but I can learn and improve.”

Practice self-care: Take care of yourself physically, mentally, and emotionally. This includes getting enough sleep, exercising, eating well, and taking breaks when needed.

Embrace failure: Failure is a natural part of growth and learning. Instead of fearing it, embrace it as an opportunity to learn and grow.

Remember, confidence takes practice, so keep working on it every day.

You got this! 💪🏼

09/08/2024

Anyone else excited for this???
🍦
kicks off tomorrow!
🎡
And it’s not all strawberry ice-creams, animal parades, and sinking a at the Stockmans. I mean, they are certainly highlights! But you can’t miss the muster dogs, the wood chop, and a prize winning steak at The Ekka steakhouse. Chef will be playing up the very best.

I ❤️ The Ekka.

🎡🎢🐏🐄🐐🍦🪵👩🏻‍🌾

30/07/2024

We’re thrilled to be collaborating with for an exclusive hospitality workshop in Brisbane tomorrow! 🌟

Excited to help Tim’s clients navigate the hospitality journey and focus on core training areas.

Can’t wait for this amazing event! ☕✨

27/07/2024

🌟 Sales in Hospitality 🌟

Sales in hospitality should always enhance the guest experience. If it doesn’t, then you are doing it wrong!

Every interaction, upsell, and recommendation should be aimed at making the guest’s visit memorable and enjoyable.

It’s crucial for everyone on the team to get comfortable with sales and to understand that sales is just helping people! And if you don’t like helping people, you’re probably in the wrong industry.

Sales is not just about boosting revenue - it’s about fulfilling our purpose of providing the best guest experience possible. When done right, sales become a natural extension of excellent service, creating happier guests and a more successful venue.

Talk to us about hosting a group workshop for your crew and empower your team with the knowledge and skills to seamlessly integrate sales into their service.

Remember, great sales in hospitality are about making the guest experience even better! 🌟✨

25/07/2024

Pencils sharpened, Post-it notes prepared, tunes on. I think we are ready.

14/06/2024

In the hospitality industry, customer satisfaction is key. 🌟But what happens when a guest complaint arises? It’s important to equip your staff with the skills to handle complaints professionally, with empathy and efficiency. Not only does this improve guest experience, but it also helps to prevent negative reviews and increase customer loyalty. 💼

At VPTD, we understand the importance of providing quality training to hospitality leaders, venue owners, and their staff. Our Virtual Training Room course, Handling Guest Complaints with Confidence, is designed to help your team understand the value of being guest-focused, know how to prevent complaints before they happen, and feel confident in resolving issues. 💯

This 90-minute course is an incredibly cost-effective way to invest in your team’s professional development, at just $38 per person. And the benefits of providing this training far outweigh the costs of not doing so. What is the cost to your business if your team is not equipped to resolve complaints? Negative reviews, loss of revenue, and decreased customer loyalty are just a few potential consequences. 🚫

But it’s not just about resolving complaints. The course also covers how to prevent complaints from happening in the first place. By implementing the strategies discussed in the training, your team can proactively address potential issues before they escalate into full-blown complaints. 🛡️

Investing in your team’s training is an investment in your business’s success. By providing your staff with the tools and knowledge to handle guest complaints with confidence, you’ll not only increase guest satisfaction and loyalty but also reduce negative online reviews and potential loss of revenue. 📈

Don’t wait until a guest complaint threatens your business’s reputation. Enroll your team in Handling Guest Complaints with Confidence today and see the difference for yourself. Link in bio, or visit our website for more information and to enroll in the course. 📚

13/06/2024

Can you guess what this iconic restaurant dish is?

14/05/2024

Calling all hospitality business owners and operators who are looking to take their teams to the next level…

Investing in the professional development of your leaders is the key to fostering a passionate, confident, and united team.

When leaders come together to learn and grow, they not only develop their own skills, they also unite as a team, gaining insight into each other’s perspectives. This fosters a strong sense of camaraderie and collective purpose, fortifying the team’s unity and inspiring collaboration.

At VPTD, we offer training workshops that are tailored to the unique needs and challenges of the hospitality industry. Let us help you nurture your team culture and take your venue to the next level.

Message us today to learn more about our professional development programs and how we can help your team thrive.

Together, let’s build a culture of excellence and deliver unforgettable experiences for your guests, and for your crew. 💪🏼😃🙌🏼

Address

70 Merivale Street
South Brisbane, QLD
4101

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

0410793491

Website

http://www.vptd.com.au/

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