School of Retail

School of Retail One-day classes that will help you chalk up the skills for team success and the brightest retail career.

24/09/2025

Hey School of Retail! Why should retailers choose you to train their teams?

18/09/2025

Hey School of Retail! What makes a great customer experience?

15/09/2025

Hey School of Retail! What makes a great retail leader?

11/09/2025

Hey School of Retail! What do you think is the biggest challenge in retail?

08/09/2025

Hey School of Retail! What do you love about retail?

Here’s Aba, who started in retail jobs during high school and joined Coles to manage their HR Graduate Program. In 2010 ...
05/09/2025

Here’s Aba, who started in retail jobs during high school and joined Coles to manage their HR Graduate Program. In 2010 she co-founded an HR consulting firm, later joining forces with Claire and Janelle to launch School of Retail.
👉 Why it works: Aba lives by the formula “happy teams = happy customers = great results.” She’s led culture-change projects across brands big and small — and helps embed that same people-first momentum in every program.

Meet Claire, born in Scotland and forged in global retail—from Calvin Klein Cosmetics in the UK to Mecca Cosmetica and G...
03/09/2025

Meet Claire, born in Scotland and forged in global retail—from Calvin Klein Cosmetics in the UK to Mecca Cosmetica and G-Star in Australia. She started her own consultancy in 2010 before co-founding School of Retail with Janelle and Aba.
👉 Why she leads: Claire believes retail is about people in every decision, and brings 30+ years of retail realness to building amazing customer and team outcomes.

Say hi to Janelle, who began her retail journey at 16 and moved into HR across Coles Group and G-Star Star. After co-fou...
01/09/2025

Say hi to Janelle, who began her retail journey at 16 and moved into HR across Coles Group and G-Star Star. After co-founding E&I People Solutions in 2010, she partnered with Claire and Aba to launch School of Retail.
👉 What drives her: Janelle’s passion is helping leaders see their potential — bringing heart, humour and reality to delivering retail training that makes sense.

Every $1 spent on sales training returns $4–$6.Why?Because well-trained staff give better service, sell more and make cu...
31/08/2025

Every $1 spent on sales training returns $4–$6.

Why?
Because well-trained staff give better service, sell more and make customers want to come back.

Simple.

94% of staff say they’d stay longer if they got proper training.And customers feel the difference.👉 Less turnover = more...
26/08/2025

94% of staff say they’d stay longer if they got proper training.

And customers feel the difference.
👉 Less turnover = more trust
👉 More trust = better experience

Want loyal teams and loyal customers?
Train like you mean it.

Companies that train properly earn 218% more per employee.Why? Because confidence drives results.💬 Confident teams conne...
21/08/2025

Companies that train properly earn 218% more per employee.
Why? Because confidence drives results.

💬 Confident teams connect better with customers
📈 That leads to better service — and better sales

Let’s build those teams.

Trained teams are 21% more profitable and 17% more productive.But more importantly — they give better service.✅ Faster h...
17/08/2025

Trained teams are 21% more profitable and 17% more productive.
But more importantly — they give better service.

✅ Faster help
✅ Better answers
✅ Happier customers

Your team’s training shows up in every interaction.

What can we do to help?

Address

South Melbourne, VIC
3205

Telephone

1300 879 117

Website

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