💰 Finance Approval Tips and 🎓 Youth Financial Education | 📊 Credit & Budgeting | 🏦 Loan Readiness | 🤖 AI Made Simple | 📈 Marketing Strategies | Real-world insights from 35+ years in business, customer service and finance. With more than 35 years of hands-on experience across customer service, retail management, business operations, marketing, and finance, I’ve built a career on understanding peopl
e — what they value, how they think, and what inspires them to take action. My journey began at just 14, working in customer service. From fitting shoes to managing major retail stores like Shady Haze during the booming surf and skate era, I quickly learnt how powerful genuine service can be. I consistently broke sales budgets, led high-performing teams, and set standards for customer care long before it became a “strategy.”
By my early adult years, I had already stepped into leadership roles — including Assistant Manager positions in large retailers — discovering my natural ability to mentor staff, build trust with customers, and create environments where people felt heard and valued. Those early lessons shaped my entire career. Over the decades, I expanded into finance, management, marketing, and business operations, building a reputation for:
Exceptional customer experience leadership
Strong communication and problem-solving
Deep understanding of consumer behaviour
Practical, results-driven marketing
Team development and people management
This lifetime of experience became the foundation of my signature approach:
The MLH Customer Whisperer™
A philosophy built on combining empathy, service excellence, and practical marketing to help businesses grow through human connection — not hype or trends. Today, MLH Marketing exists to support individuals and small businesses who want to market smarter, build trust, and create lasting customer relationships. I bring decades of real-world experience into everything I teach — from AI tools to branding, content, mindset, and customer care. When I’m not working on MLH or in finance, I’m spending time with my family, reading, exploring history, and connecting with people who share a passion for learning and growth. If you’re looking for grounded, proven, experience-backed marketing guidance — you’re in the right place. Warm regards,
Michelle
Founder | MLH Marketing
The MLH Customer Whisperer™ – Inspired by Growth, Grounded in Experience
