10/08/2026
Enterprise is deployed, at scale, on . However, almost nobody is publishing whether it worked.
88% of organisations use AI in at least one business function. 70% use generative AI. Agentic AI in production sits in single digits. Most organisations have bought capability they have not operationalised.
Documented AI incidents rose from 233 in 2024 to 362 in 2025, a rise of 55%.
Meanwhile the real commitments are already running. 160,000 poles inspected by drone each year across bushfire-prone areas. AI wildfire risk modelling across networks serving 20 million people.
The benefit is not that a model looks at photographs. It is that the maintenance schedule stops being built on inspection cycles and starts being built on measured risk. 💡 Swipe to slide 6 for how that works.
Klarna is the cautionary case. 2.3 million conversations in month one and resolution down from 11 minutes to 2 minutes, then a rebuild of the human team when quality fell on the hard cases.
Two controls matter more than the rest. A named owner with an authority limit, and the ability to shut an agent down immediately.
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