Prime Practice

Prime Practice Maximise your dental practice potential with our experience and expertise. Training | Coaching | Consulting
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We are the leading dental practice management company in the Southern Hemisphere and have worked with hundreds of dentists and their teams having a positive, lasting and profound impact on their professional, personal and financial lives.

Arthur St Dental, what an incredible team! We kicked off our "Team Workshop DISC Advantage" 2026, which brought even gre...
05/06/2026

Arthur St Dental, what an incredible team!
We kicked off our "Team Workshop DISC Advantage" 2026, which brought even greater cohesion to an already strong practice, and it was a pleasure to be part of a day filled with insight, meaningful challenge, and genuine enjoyment - shall we dare say! Thank you for having us.

A special congratulations to Dr Justin and the team, who received the inaugural award of its kind in recognition of their long-term commitment to personal and practice growth. Their journey from a team of 5 to a team of 17 is a remarkable reflection of dedication, leadership, and progress.

We love to be part of your journey!

The second half of the year often arrives faster than we expect.Before the calendar fills up again, take 20 minutes to p...
02/06/2026

The second half of the year often arrives faster than we expect.
Before the calendar fills up again, take 20 minutes to pause and reflect on what's really happening inside your practice.

✔ What's working well?
✔ Where is pressure building?
✔ Are your team and systems supporting growth?
✔ Have your original goals drifted into the background?

Our free Mid-Year Reflection Workbook for Dental Practices provides practical prompts to help practice owners, leaders, and associates gain clarity before the year accelerates.

Download your copy today and reset your focus for the months ahead:
https://bit.ly/4dM3zVn

Meet a recent cohort of Primespeak Alumni 👋A group of clinicians who stepped out of a busy clinical day to invest in the...
28/05/2026

Meet a recent cohort of Primespeak Alumni 👋

A group of clinicians who stepped out of a busy clinical day to invest in themselves, diving into a neuroscience-backed communication toolkit and walking away with a completely fresh perspective on patient conversations.

Ready to experience it for yourself? Primespeak sessions are still open (with early bird pricing available for selected dates):

• June 24 – Brisbane (SOLD OUT)
• June 25 – Brisbane
• August 12 – Adelaide
• August 13 – Adelaide (SOLD OUT)
• September 3 – Perth
• October 13 – Wellington
• October 14 – Auckland
• October 22 – Sydney
• October 28 – Melbourne
• November 19 – Brisbane

Tickets sell fast. Secure yours here: https://bit.ly/4w4JCkZ

We’d love to welcome you in!

26/05/2026

Your practice is busy
BUT is it performing at its full potential?

If you’re constantly stuck in the day-to-day, it’s time to step back and work on the business - not just in it!

Join us for Mastering Practice Ownership, a practical and intimate half-day workshop for practice owners and managers ready to improve profitability, leadership, systems, team performance, and patient growth.

✔ Increase production
✔ Understand your numbers so you can make clearer financial decisions
✔ Build a stronger team
✔ Improve systems and workflows
✔ Create a more profitable practice

Secure your seat:
📍 Sydney - Wed 08 July
📍 Melbourne - Wed 26 Aug
📍 Brisbane - Tue 01 Sept
💻 Virtual - Wed 14 Oct
📍 Sydney - Wed 11 Nov

Seats are limited. Save your spot:
https://bit.ly/42W9tON

21/05/2026

Last week’s news about dental patients potentially being exposed to blood-borne viruses due to IPC breaches was confronting for everyone in the profession.

As Renee Arthur, our Infection Prevention and Control Specialist, explains, most IPC issues don’t happen because people don’t care. They happen because practices are busy, processes slip, and gaps can go unnoticed.

Now is the time for every practice to pause, reflect, and review its IPC systems, protocols, and team training.

To support dental practices, we’ve created a FREE IPC checklist and are offering FREE confidential IPC consultations.

Links below 👇
Free IPC Checklist: https://bit.ly/4eZqtLs
Free confidential IPC consultation: https://bit.ly/4dDCQdN

20/05/2026

Well, that was fun!!!

We loved our recent Primespeak session in Melbourne - a day full of practical skills to strengthen patient communication, build confidence, and create stronger connections within your team (and yes… better case acceptance too - amazing, right?).

Our trainers, Daleen Kupsch and Brett Churnin, had an absolutely fantastic day.
A big thank you to everyone who showed up, leaned in, and invested in themselves (it really shows) 😉

Primespeak tickets are still open (with Early Bird pricing available for selected sessions):
• May 28 – Gold Coast
• June 24 – Brisbane (SOLD OUT)
• August 13 – Adelaide
• September 3 – Perth
• October 13 – Wellington
• October 14 – Auckland
• October 22 – Sydney
• October 28 – Melbourne
• November 19 – Brisbane

Save your spot:
https://bit.ly/49142lh

We’d love to see you there.

Primespeak workshops are selling in record time, BUT new dates have just been released!Join the community of dentists, O...
18/05/2026

Primespeak workshops are selling in record time, BUT new dates have just been released!

Join the community of dentists, OHTs, dental assistants, and front office teams who use Primespeak - the gold standard for dental communication.

Grounded in neuroscience and designed for clinicians and their teams, Primespeak helps practices: elevate patient communication enhance the patient experience build stronger long-term loyalty and treatment acceptance

It’s practical, thought-provoking, and immediately applicable in practice.

🎟️These seats go fast. Secure your spot today.
Early bird still available for selected session.

Tickets here - https://bit.ly/4dxYVu7

Growth can feel like the obvious next step when the schedule is constantly full.But in our experience working with denta...
18/05/2026

Growth can feel like the obvious next step when the schedule is constantly full.

But in our experience working with dental practices, sustainable growth is usually less about how busy the practice feels, and more about how stable the business operates underneath the pressure.

Before adding more chairs, extending hours, or opening another location, it is worth asking:
Will growth actually make the practice easier to run… or harder?

In our latest blog, we share the operational signs a practice is genuinely ready to grow, and the challenges expansion can sometimes expose.

Read the full blog here: https://bit.ly/4txzVsP

We often talk about the patient experience, but what does it take for that experience to actually land? It goes beyond a...
15/05/2026

We often talk about the patient experience, but what does it take for that experience to actually land? It goes beyond a friendly greeting at the front desk; it’s rooted in the warmth and trust your team builds before a patient even sits in the chair.

In this Dental Garden Podcast conversation, Dr Frances Ershad speaks with Prime Practice’s Daleen Kupsch about cultivating a culture that makes patients feel truly seen and supported.

Watch the video: https://bit.ly/4vgxZHj

Days like this are why we love what we do. With the incredible team at Goulburn Valley Dental Group - already great, and...
12/05/2026

Days like this are why we love what we do. With the incredible team at Goulburn Valley Dental Group - already great, and still choosing to grow together through courageous conversations.

Honest, a little uncomfortable, and so worthwhile 😊

Grateful to be part of the journey. And a big thank you to Maya Carson for guiding such a meaningful day!

Address

Level 11/151 Castlereagh Street
Sydney, NSW
2000

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

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