Arrow Voice & Data

18/06/2026

💡 The “per-seat era” is fading — and AI is a big reason why.

CXM World highlighted something we’re seeing more and more: AI is starting to handle interactions that used to require human agents — and pricing models are changing with it.

In the article, 8x8 explains that growth in its usage-based revenue is being driven by AI agents handling voice and digital interactions, shifting the market toward per-interaction models rather than rigid “per-seat forecasting.”

Why this is good news for small and mid-market businesses:
✅ Easier to start small (prove value without a big headcount model)
✅ Better Return on Investment (ROI) alignment (cost ties closer to usage/outcomes)
✅ Faster automation of repetitive calls (Frequently Asked Questions (FAQs), triage, after-hours, scheduling) via AI Studio
✅ Engage brings customer engagement beyond the traditional contact centre to frontline teams — which is where many businesses get quick wins first

Implementation is where value is won or lost — Arrow’s job is to make this practical:

- start with one simple use case
- build confidence
- scale once results are clear

📅 Book a consultation/demo with Arrow:
https://loom.ly/QV28dZc

🔗 Source (CXM World LinkedIn post):
https://loom.ly/KRJZR_E

Start with a Free Consult & Demo No jargon. No pressure. Just expert advice tailored to your business needs. Book your free consultation A Clear Roadmap for Your IT & Communications Get expert advice on your IT and communications needs, with no obligation, no pushy sales tactics, and no confusing

16/06/2026

🚀 Sydney CBD Fibre just levelled up (and the results are seriously impressive).

Arrow is proud that our partnership with FibreConx is flourishing — and we’ve now broken records with fibre deployments across Sydney CBD clients.

What we’re seeing in real-world performance:
✅ Consistent bandwidth delivery (up to 100% of provisioned speed)
✅ Low latency for real-time apps
✅ Outstanding experience for cloud platforms and AI-enabled workflows

This is what “modern connectivity” should feel like: stable, scalable, and built for the way businesses actually operate now. Arrow FibreNet is designed for business-grade performance with symmetrical speeds, low latency, and seamless cloud integration.

📩 Want to know if your building qualifies?
Enquire for a site qualification and one of our network experts will recommend the best service and speed tier for your business.

14/06/2026

8x8 momentum + where the growth is coming from (Engage + AI Studio)

📈 8x8 is firing — and the numbers back it up.

A great read from CXM World highlights what we’re seeing on the ground with customers: 8x8’s momentum is real, and it’s being driven by the exact areas businesses are investing in right now — Engage, hybrid Unified Communications + Customer Experience (UC + CX), and AI.

Key takeaways:

✅ 8x8 closed the year with four consecutive quarters of revenue growth.
✅ Their usage-based segment (Communications Platform as a Service (CPaaS) communications APIs, AI solutions, digital channels) now represents ~23% of total service revenue, up from 14% a year earlier.
✅ Engage reached general availability in March, and 8x8 cited Engage interactions up 300% year-on-year.
✅ AI Studio is enabling customers to build voice and digital AI agents directly on the platform using natural language — without specialist engineering.

As Samuel Wilson (Chief Executive Officer (CEO)) put it — the walls are coming down between UC and contact centre. That’s exactly what we’re seeing: businesses want one platform that can serve staff and customers, without vendor sprawl.

Arrow has delivered 8x8 outcomes across Australia for years — and we’re excited about what Engage + AI Studio unlocks next.

📅 Book a consultation/demo with Arrow:
https://loom.ly/QV28dZc

🔗 Source (CXM World LinkedIn post):
https://loom.ly/KRJZR_E

Start with a Free Consult & Demo No jargon. No pressure. Just expert advice tailored to your business needs. Book your free consultation A Clear Roadmap for Your IT & Communications Get expert advice on your IT and communications needs, with no obligation, no pushy sales tactics, and no confusing

11/06/2026

💡 The biggest shift in fibre right now: multi-gig speeds without the enterprise price tag.

Many businesses still assume that 1 Gig, 2 Gig, 5 Gig or 10 Gig fibre services are “only for big enterprise”.

With Arrow FibreNet on the latest fibre network (via FibreConex), we’re seeing businesses scale up bandwidth for a fraction of what traditional providers used to charge — while getting a noticeably better experience for cloud, video, and large file workflows.

Arrow FibreNet offers 1–10Gbps plans, positioned as “enterprise-level performance without the enterprise price tag,” with fast install and zero upfront fees.

If your internet has become the bottleneck for:

- Teams calling and meetings
- Cloud applications
- Security tools and backups
- AI workloads
…this is the upgrade that removes the ceiling.

📩 Enquire for a building qualification — we’ll confirm availability and provide options for 1G/2G/5G/10G based on your requirements.

09/06/2026

We’re proud to share that Arrow Voice & Data has been named 8x8 Partner of the Year – ANZ for FY26. 🎉

This award means a lot because it reflects what we care about most:
✅ delivering real outcomes for customers
✅ building long-term relationships
✅ and making a real impact through modern communications and contact centre solutions

A big thank you to 8x8 for the partnership, the support, and the shared drive to keep pushing what “best practice” looks like in Unified Communications and Contact Centre technology.

And to the Arrow Voice & Data team — massive credit to you. This year has been huge: strong growth, successful deployments, and a wave of new product capability that we’ve been able to bring to customers across Australia.

What’s got us especially excited right now is what’s coming next:
brand new releases in the AI space, including agentic AI innovations that will help businesses automate more, serve customers faster, and get even better Return on Investment (ROI) from their communications platform.

The next 12 months are going to be big. 🚀

07/06/2026

Built for cloud + AI + modern networks (plus add-ons)

⚡ Fibre that’s built for cloud and AI isn’t “nice to have” anymore — it’s the foundation.

If you’re adopting more cloud apps, modern security, and AI-enabled tools, your connection needs to be:
✅ low latency
✅ symmetrical (upload matters now)
✅ scalable (so you don’t re-buy the service every year)

Arrow FibreNet is designed for exactly that — with low latency & scalability and direct cloud integration options (Azure, Amazon Web Services (AWS), and data centres).

And if you want to take it further, Arrow can also layer in the network add-ons businesses actually need:

Ethernet
Software-Defined Wide Area Network (SD-WAN)
Session Initiation Protocol (SIP) trunks
…and more.

📩 Enquire to get your building qualified and one of our network experts will talk you through a solution that fits your sites, your apps, and your growth plans.

04/06/2026

🚨 Business Email Compromise (BEC) is one of the most expensive scams — and it’s not just “CEO fraud.”

Business Email Compromise (BEC) thrives on trust and routine processes.

Here are 4 common BEC patterns we’re seeing:
1️⃣ Payroll diversion (bank details changed, pay goes to criminals)
2️⃣ Vendor invoice fraud (fake invoices that look real)
3️⃣ Data theft (Human Resources (HR) or finance data stolen to fuel future attacks)
4️⃣ Account takeover (real employee inboxes used to scam customers/suppliers)

The best defence is simple and repeatable:
✅ verify changes to bank details via a second channel
✅ enforce approval workflows for payments and supplier changes
✅ improve mailbox security + logging
✅ train teams to slow down when urgency is used as pressure

If you’re thinking about cyber insurance renewal or you want to reduce finance-related risk, this is a high-return place to start.

📩 Contact us for a complimentary evaluation (scope, timing, and what “good” looks like for your environment).

03/06/2026

🚀 The game-changer: 8x8 AI Studio + Engage = AI agents that you can build in minutes

Most businesses want automation… but don’t want a giant AI project.

8x8 AI Studio is designed for exactly that:
✅ No-code design (build AI agents fast)
✅ Create agents in minutes, not hours
✅ Agents are automatically configured inside your 8x8 environment
✅ Perfect for repetitive calls and manual admin

High-ROI use cases we’re seeing:

📞 Virtual Receptionist
- greet callers, identify what they need
- route to the right team/person
- capture key details so humans don’t waste time

⏱️ Overflow + After-hours cover
- handle calls when staff are busy
- run simple troubleshooting flows
- capture the request and escalate intelligently

🔗 CRM ticket creation & escalation
- integrate with leading Customer Relationship Management (CRM) systems
- automatically create tickets with call details
- attach conversation detail (like transcript/summary) where configured
- route to after-hours/on-call teams

This is the kind of capability you have to see — it’s fast, fluent, and extremely cost-effective.

📩 Contact us for a complimentary evaluation (scope, timing, and what “good” looks like for your environment).

28/05/2026

💡 Can you run Unified Communications as a Service (UCaaS) + Contact Centre as a Service (CCaaS) inside Microsoft Teams? Yes — and adoption goes through the roof.

This is what we’re seeing drive extremely high uptake:

✅ Keep Microsoft Teams as the single interface (desktop + mobile)
✅ Run everyday calling + advanced queues without changing how staff work
✅ Enable users to enter/exit queues, transfer, message, and collaborate instantly in Teams

With 8x8 Engage, it stays simple:

Queue staff work confidently inside Teams
Non-contact-centre staff can help when queues spike
Customers get faster answers because escalation is easy

Now add 8x8 AI Studio:
You can deploy a virtual receptionist or overflow agent to:
✅ greet callers and capture intent
✅ route to the right team or person
✅ cover lunch breaks, peak periods, and after-hours
✅ escalate to humans when needed

This is how businesses get “modern CX” without complexity.

📩 Contact us for a complimentary evaluation (scope, timing, and what “good” looks like for your environment).