Arrow Voice & Data

Arrow Voice & Data Arrow is your communications and IT services specialist. We deliver business grade voice, data, unif

🚨 Business Email Compromise (BEC) is one of the most expensive scams — and it’s not just “CEO fraud.”Business Email Comp...
04/06/2026

🚨 Business Email Compromise (BEC) is one of the most expensive scams — and it’s not just “CEO fraud.”

Business Email Compromise (BEC) thrives on trust and routine processes.

Here are 4 common BEC patterns we’re seeing:
1️⃣ Payroll diversion (bank details changed, pay goes to criminals)
2️⃣ Vendor invoice fraud (fake invoices that look real)
3️⃣ Data theft (Human Resources (HR) or finance data stolen to fuel future attacks)
4️⃣ Account takeover (real employee inboxes used to scam customers/suppliers)

The best defence is simple and repeatable:
✅ verify changes to bank details via a second channel
✅ enforce approval workflows for payments and supplier changes
✅ improve mailbox security + logging
✅ train teams to slow down when urgency is used as pressure

If you’re thinking about cyber insurance renewal or you want to reduce finance-related risk, this is a high-return place to start.

📩 Contact us for a complimentary evaluation (scope, timing, and what “good” looks like for your environment).

🚀 The game-changer: 8x8 AI Studio + Engage = AI agents that you can build in minutesMost businesses want automation… but...
03/06/2026

🚀 The game-changer: 8x8 AI Studio + Engage = AI agents that you can build in minutes

Most businesses want automation… but don’t want a giant AI project.

8x8 AI Studio is designed for exactly that:
✅ No-code design (build AI agents fast)
✅ Create agents in minutes, not hours
✅ Agents are automatically configured inside your 8x8 environment
✅ Perfect for repetitive calls and manual admin

High-ROI use cases we’re seeing:

📞 Virtual Receptionist
- greet callers, identify what they need
- route to the right team/person
- capture key details so humans don’t waste time

⏱️ Overflow + After-hours cover
- handle calls when staff are busy
- run simple troubleshooting flows
- capture the request and escalate intelligently

🔗 CRM ticket creation & escalation
- integrate with leading Customer Relationship Management (CRM) systems
- automatically create tickets with call details
- attach conversation detail (like transcript/summary) where configured
- route to after-hours/on-call teams

This is the kind of capability you have to see — it’s fast, fluent, and extremely cost-effective.

📩 Contact us for a complimentary evaluation (scope, timing, and what “good” looks like for your environment).

💡 Can you run Unified Communications as a Service (UCaaS) + Contact Centre as a Service (CCaaS) inside Microsoft Teams? ...
28/05/2026

💡 Can you run Unified Communications as a Service (UCaaS) + Contact Centre as a Service (CCaaS) inside Microsoft Teams? Yes — and adoption goes through the roof.

This is what we’re seeing drive extremely high uptake:

✅ Keep Microsoft Teams as the single interface (desktop + mobile)
✅ Run everyday calling + advanced queues without changing how staff work
✅ Enable users to enter/exit queues, transfer, message, and collaborate instantly in Teams

With 8x8 Engage, it stays simple:

Queue staff work confidently inside Teams
Non-contact-centre staff can help when queues spike
Customers get faster answers because escalation is easy

Now add 8x8 AI Studio:
You can deploy a virtual receptionist or overflow agent to:
✅ greet callers and capture intent
✅ route to the right team or person
✅ cover lunch breaks, peak periods, and after-hours
✅ escalate to humans when needed

This is how businesses get “modern CX” without complexity.

📩 Contact us for a complimentary evaluation (scope, timing, and what “good” looks like for your environment).

🎣 Phishing has evolved — and it’s catching smart people.Gone are the days of obvious typos and sketchy email addresses.M...
26/05/2026

🎣 Phishing has evolved — and it’s catching smart people.

Gone are the days of obvious typos and sketchy email addresses.
Modern phishing looks real and hits users where they least expect it:

📞 Voicemail lures that sound urgent and authentic
🔲 Quick Response (QR) codes that take users to malicious login pages
🖼️ Image-based phishing that can bypass basic filters
✍️ Electronic signature (e-signature) impersonation targeting trusted workflows

For small and mid-market businesses, the risk isn’t just “someone clicks a link.”
It’s account compromise → invoice fraud → data access → ransomware.

What we recommend (simple + effective):
✅ awareness training that reflects today’s attacks
✅ simulated phishing to build “pause and verify” habits
✅ stronger identity controls (Multi-Factor Authentication (MFA) + Conditional Access + monitoring)
✅ response plans so one click doesn’t become a crisis

📩 Contact us for a complimentary evaluation (scope, timing, and what “good” looks like for your environment).

Award-winning 8x8 Engage + “what good looks like” (now with AI Studio & SMS)🏆 What does “best-in-market” look like for S...
25/05/2026

Award-winning 8x8 Engage + “what good looks like” (now with AI Studio & SMS)

🏆 What does “best-in-market” look like for SME + mid-market contact centres in 2026?

It’s simple for users, powerful for supervisors, and cost-effective to scale.

That’s why 8x8 Engage (a 2026 design award winner) is getting so much attention right now — it delivers enterprise-grade capability without the enterprise complexity.

Why businesses love Engage:
✅ Feature-rich queues + customer handling
✅ Built for scale (support, sales, service, reception)
✅ Cost-effective for growing teams
✅ One platform for Unified Communications as a Service (UCaaS) + Contact Centre as a Service (CCaaS)

And now the really exciting part:
Add 8x8 AI Studio and you can automate repetitive call tasks with no-code AI agents — built in minutes, not hours — and they’re automatically configured inside your 8x8 environment (no bolt-ons).

Arrow has delivered Engage successfully for businesses across Australia — and we make rollout simple and guided.

📩 Contact us for a complimentary evaluation (scope, timing, and what “good” looks like for your environment)

🔍 Choosing the right Endpoint Detection & Response (EDR) isn’t about “more alerts” — it’s about faster outcomes.A lot of...
20/05/2026

🔍 Choosing the right Endpoint Detection & Response (EDR) isn’t about “more alerts” — it’s about faster outcomes.

A lot of businesses think Endpoint Detection & Response (EDR) is a tool you “install and forget”.
In reality, EDR only delivers value if it’s backed by people + process when something goes wrong.

Here’s what “good” looks like when you’re comparing EDR options:

✅ 24/7 Security Operations Centre (SOC) monitoring (not business hours)
✅ Fast incident response (contain the threat quickly, minimise downtime)
✅ Easy deployment that works smoothly with Microsoft environments
✅ Clear, actionable alerts (not noise)
✅ Transparent pricing so you can budget properly

At Arrow, we help small and mid-market businesses adopt an Endpoint Detection & Response (EDR) approach that supports Essential Eight uplift and gives you practical evidence for cyber insurance conversations.

📩 Contact us for a complimentary evaluation (scope, timing, and what “good” looks like for your environment).

⚡ If Teams calls or video meetings are flaky, it’s often not Teams. It’s the connection.We see it all the time:- voice s...
14/05/2026

⚡ If Teams calls or video meetings are flaky, it’s often not Teams. It’s the connection.

We see it all the time:

- voice sounds choppy
- video freezes
- screen sharing lags
- users lose confidence (and IT gets blamed)

What good looks like:

✅ business-grade fibre sized to your usage
✅ clear performance expectations (not “best effort”)
✅ redundancy planning where uptime matters
✅ one partner who can align internet + voice + meeting rooms as a complete system

Arrow’s fibre solutions are designed to support modern cloud collaboration — with plans offering speeds up to 10Gbps so growing businesses aren’t capped by connectivity.

📩 DM “FIBRE” for an eligibility check and a plain-English recommendation.

🧠 Want the simplest path to a modern Teams Room? Yealink MeetingBoard is worth a look.For many businesses, the best meet...
12/05/2026

🧠 Want the simplest path to a modern Teams Room? Yealink MeetingBoard is worth a look.

For many businesses, the best meeting room is the one that:
✅ starts on time
✅ anyone can use
✅ has clear audio
✅ supports collaboration (not just video calls)

Yealink MeetingBoard is an all-in-one collaboration solution designed for Microsoft Teams Rooms — and it’s Microsoft-certified with enhanced security.

Why it’s so popular for busy teams:

👉 fewer moving parts (cleaner installs)
👉 a consistent experience across sites
👉 easier management for IT
👉 great fit for meeting rooms where you want “simple and repeatable”

📩 DM “MEETINGBOARD” and we’ll recommend the right board size + room design for your space.

🧾 Cyber insurance renewal or compliance questions coming up? Pen testing gives you evidence — fast.Security tools are gr...
10/05/2026

🧾 Cyber insurance renewal or compliance questions coming up? Pen testing gives you evidence — fast.

Security tools are great… but insurers, auditors, and customers increasingly want one thing: proof of what’s actually exploitable in your environment.

That’s exactly what a pe*******on test does — a controlled, real-world simulation that helps you understand:

✔️where attackers could get in
✔️what they could reach next
✔️what matters most to fix (ranked by risk)

What we’re seeing work best for SMEs + mid-market:

✅ Infrastructure testing (your real external/internal exposure)
✅ Wireless testing (staff + guest + multi-site risk)
✅ Then expand into web apps, mobile apps, and social engineering if needed.

Arrow keeps the experience simple: clear scope, guided preparation, minimal disruption, and practical reporting your team can action.

And our testing partner ZIRILIO is widely trusted — supporting ASX listed enterprises, government entities, small business owners/managers and project teams across APAC.

— Arrow Pen Test powered by ZIRILIO

📩 Message us for a complimentary evaluation and we’ll recommend the best first test for your business (and why).

Address

Suite 1 Level 1, 66 Clarence Street
Sydney, NSW
2000

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+611300797225

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