IPscape

17/09/2024

Don’t miss your chance to ‘Ring to Win’ for an amazing prize at The Customer Show Sydney tomorrow and Thursday!

Stop by, say hello and see IPscape’s award winning platform in action at Booth 164!

IPscape’s Cloud Contact Centre & Customer Communication technology empowers organisations across the world to deliver powerful customer experiences for the AI-era - https://ipscape.com/?utm_source=Facebook&utm_medium=Social&utm_campaign=The+Customer+Show+3

11/09/2024

One week to go until IPscape is exhibiting at The Customer Show Sydney 2024.

Say hello to the team at Booth 164 and play our ‘Ring to Win’ game – there are amazing prizes to be won!

IPscape’s Cloud Contact Centre & Customer Communication technology empowers organisations across the world to deliver powerful customer experiences for the AI-era - https://ipscape.com/?utm_source=Facebook&utm_medium=Social&utm_campaign=The+Customer+Show+2024+2

27/08/2024

IPscape is honoured to rank 6th in the ‘2024 Best Places to Work’ by WRK+.

WRK+ surveys organisations across Australia and measures the extent to which a company is considered to be a great workplace by its employees.

IPscape’s culture is underpinned by our core company values - ‘Accountability’, ‘Bravery’, ‘Customer focus’, ‘Drive Innovation’ and ‘Everyone counts’ - which support in forming a workplace environment of transparency and openness where ideas are encouraged, diversity is embraced and celebrations are shared.

01/07/2024

IPscape is proud to launch our new website!

Our enhanced website reflects how IPscape's Contact Centre and Customer Communication technology empowers organisations to create seamless omnichannel customer experiences for the AI-era.

We invite you to see how we are transforming customer experiences for the AI-era – https://www.ipscape.com/?utm_source=Facebook&utm_medium=Social&utm_campaign=Post+Launch

03/05/2024

The ipSCAPE team is excited to be exhibiting at today’s FAAA Roadshow!

Make sure to say hello at Booth 14.

ipSCAPE powers the customer experience for the financial services industry, providing the technology to enable Australian businesses to connect, collaborate and comply.

30/04/2024

It's no secret, Artificial Intelligence (AI) is advancing the customer experience ecosystem.

With call centres looking for opportunities to leverage AI, Machine Learning and Robotic Processing to improve the efficiency of their operations, it is imperative for business leaders to leverage these emerging technologies across customer journeys.

Uncover how you can easily adopt AI across your customer communications – https://www.ipscape.com/resources/blog/leverage-ai-to-better-understand-your-customer-conversations/?utm_source=Facebook&utm_medium=Social&utm_campaign=AI+Call+Centre+A+guide+to+leveraging+AI+for+the+future

29/02/2024

The ipSCAPE team are having a great time at the Fundraising Institute Australia (FIA) Conference.

Don’t forget to see us at Booth 20!

29/02/2024

ipSCAP had the pleasure of speaking with the Grassrootz community about how they can utilise communication technology to extend their engagement with donors after an event through creating AI-powered omnichannel experiences.

Read more about how ipSCAPE's Fundraising contact centre technology supports charities & NFP's here - https://www.ipscape.com/industry/fundraising/?utm_source=LinkedIn&utm_medium=Social&utm_campaign=Grassrootz+Event

18/10/2023

ipSCAPE is delighted to announce the launch of our new product, ‘ipSCAPE Connect’.

Collaborate like never before with ipSCAPE Connect’s modern unified communications.

Using the latest Web RTC technology, our Unified Communications (UC) solution provides more than just telephony and includes messaging, screensharing, video conferencing and presence.

Ready to elevate your organisation’s collaboration capability? Upgrade your UC solution today! – https://www.ipscape.com/unifiedcommunications/

12/07/2023

Have you heard of smart wrap codes?

Smart wrap codes trigger an action such as an email or SMS, to be sent to the customer post-call.

This functionality improves agent productivity and helps deliver a fast, personalised customer experience. Uncover more here - https://www.ipscape.com/resources/blog/drive-efficiencies-across-your-contact-centre-operations-by-creating-smart-wrap-codes-or-dispositions/?utm_source=Social&utm_medium=LinkedIn&utm_campaign=Drive+efficiencies+across+your+contact+centre+operations+by+creating+smart+wrap+codes+or+dispositions

In this article, we explore the three Smart Wrap Codes or Dispositions that can enable your business to drive efficiency across your Contact Centre operations.