01/08/2022
City Cave Float & Wellness Centre aims to build healthier communities through services that support the mental and physical wellbeing of our clients through float therapy, infrared saunas and massage services. The brand is on the fast track to success as it is the fastest growing health and wellness brand in the Southern Hemisphere.
About the Opportunity
We are opening our doors at City Cave Epping and have an exciting opportunity for an experienced Centre Manager to lead our newest centre to success. This role will be responsible to oversee all areas of centre operations through leading and coaching your team driving sales growth, and executing operational requirements to deliver excellence across the Centre. This role suit someone who loves to support our clients through exceptional customer service ensuring the best City Cave experience.
NOTE: The Centre is open Monday - Friday 9am - 9pm
Key responsibilities:
* Overall operational control and performance of the City Cave Centre
* Maintain sales and second line of income targets
* Merchandising of inventory
* Complete daily and weekly reports for management
* Administration and Diary management
* Complete water chemistry test and treat effectively
* Respond to all customer feedback and enquiries promptly
* Ensure all facilities and services are in a safe and operational capacity
* Undertake marketing activities for the centre
* Ensure that the customer service needs and expectations are exceeded daily
* Ensure the facility remains clean and well presented at all times
* Clinical Documentation Compliance for Massage Therapists
* Recruitment and new staff inductions to centre
About You
* Positive attitude and strong work ethic
* Clean and tidy appearance
* High-level communication skills
* Ability to work to a deadline
* Responsible and organised
* Ability to coach, train and mentor new staff
* Experience in a similar would be ideal
The Benefits
* Work for the leading brand in float, sauna and massage therapies in Australia
* Join a team that ensures we always aim to satisfy our clients and continually set our standards higher
* Supportive work environment with career progression opportunities
* Discounted City Cave services
You will be part of a fun and vibrant team that embraces customer service, health and wellbeing. If this sounds an opportunity for you, please apply!