Serco Asia Pacific, Level 23, 60 Margaret Street, Sydney (2026)

24/08/2026

For Education and Training Coordinator at the Serco-operated Clarence Correctional Centre, Leah Shepherd, education has never been about certificates. It is about confidence, opportunity, and importantly, helping people recognise the potential in themselves.

In her role, Leah supports more than 1,300 men and women at the centre by leading one of the most diverse correctional education programmes in New South Wales, helping people build skills, gain qualifications and discover new possibilities for the future.

During National Skills Week 2026, which centres on the theme of ‘Life Changing’, we are celebrating the people, programmes and partnerships in the Justice sector that showcase the power skills and vocational education have to transform futures and build positive outcomes.

For Leah, that's what education is all about.

"Education gives people options," she said.

"When someone starts to believe they can learn something new, complete a course, gain a qualification or achieve a goal they never thought was possible, that confidence carries into every other area of their life."

At Clarence Correctional Centre, learning opportunities range from literacy and numeracy support through to vocational training, traineeships, cultural learning initiatives and higher education, forming an important part of the centre's rehabilitative approach and supporting pathways to employment and reintegration.

For Leah, however, success is measured by more than qualifications. It is the person who learns to read confidently for the first time, discovers a new career pathway, enrols in higher education after believing it was beyond their reach, or reconnects with culture, community and identity through their learning.

Supporting education, skills development and employment pathways is an important part of the NSW Government's focus on rehabilitation and successful reintegration, and as this year's National Skills Week theme reminds us, education can do more than build skills.

It can change lives.

And through dedicated educators like Leah, it can help people imagine a future that looks different from their past.

Together we proudly celebrate the individuals, educators and training pathways that help people build confidence, create opportunities and achieve goals they never thought possible whilst in custody.

Serco is committed to reducing reoffending across our communities and has proudly operated and maintained Clarence Correctional Centre on behalf of the NSW Government since 2020.

📸: Leah (centre) with representatives from Apprenticeship Support Australia and TAFE NSW.

17/08/2026

The Serco RSV Nuyina team, led by Ronan Maguire, have been proud to host Royal Australian Navy (RAN) Officers aboard the vessel for their at-sea training days, during the Nuyina’s transit to her major 5-year drydock maintenance.

Our RSV Nuyina team demonstrated Serco’s collaboration capabilities across our diverse contracts, working with Cassy Van Rythoven – Serco’s Contract Manager, Navigation and Synthetic Warfare Training at HMAS Watson, to enable three RAN trainees and one supervisor to conduct hands-on learning on board as part of their Maritime Warfare Officer Course Sea Training Period.

During their voyage, Navy trainees had firsthand access to the inner workings of Australia’s world-class icebreaker and scientific research vessel while at sea, and teamed up with Serco staff onboard, including Deck Cadet Ayla Rance, to train in a number of areas, including celestial navigation. 🌌

“Our teams at Serco are always looking for ways to support our customers’ and partners’ objectives, beyond the day-to-day operation of our contracts,” said Ronan.

“We are proud to have been able to offer this unique and immersive experience to the Royal Australian Navy for its trainees.

“Investing in training and upskilling to empower tomorrow’s leaders in the maritime profession is a core part of Serco’s proactive leadership in the industry and maritime domain.”

A big thank you to the Australian Antarctic Division, for whom Serco is proud to have designed and built, and now operates and maintains, the Nuyina, and to Master Paul Clarke AFNI for enabling this partnership. We also thank the RAN for the dedication, curiosity and perspectives brought by their officers during their training on board.

28/06/2026

Straight out of school at 18, Clinton Williams joined the Royal New Zealand Navy (RNZN) to grow, travel and see the world, having been raised in small-town New Zealand. He would spend the next two decades serving his country with the New Zealand Defence Force (NZDF).

Starting out as an Assistant Engineering Officer – HMNZS Canterbury in Devonport, Auckland, he was then deployed to Sinai, Egypt as Aide De Campe to the Force Commander, MFO - Multinational Force & Observers. Upon his return, he served as Assistant Weapon Engineering Officer – HMNZS Te Mana, followed by a stint as a Navy Recruiter – Defence Recruiting Organisation for the NZDF. What followed were influential roles in Technical Development, Weapons Engineering and as Commander – Officer Training School for the RNZN. Clint also worked in headquarters roles directly with the NZDF and Ministry of Defence Capability Branch.

“Looking back, I’ve spent my entire working career either in the Navy or giving back to the Navy in some way – and that’s more than half my life on Earth,” Clint smiles. The very next thing he reflects on from his time in service is the people: the lifelong friendships he made in the Navy that’ve carried into his professional and personal life today.

“My memories are all about the people. Those I joined the Navy with are still my closest friends. Today I work with Jamie Steel and Rewi Thompson here at Serco; they’re examples of two great friendships forged while in service. I also knew many more of my Serco colleagues while in uniform. And I catch up regularly with those still serving.”

These treasured relationships were also key to Clint finding Serco when he was ready to transition out of full-time service.

“After 19.5 years with the NZDF, I felt it was time to do something different, while still contributing to New Zealand’s growth and progress,” Clint recalls.

“And that’s when I found Serco, just by chance, while catching a ferry to Devonport. I was chatting to Rewi Thompson, and Clint Thomas, who was Serco’s Managing Director for Defence at the time. They mentioned there was an ex-navy engineer needed on the team. Clint and I talked on the phone at 9pm that night, and again first thing the next morning.

“I knew immediately that these were good people. They were building something important. I knew then I’d found where I wanted to be for the next step in my career.”

Today, Clint Williams, who has recently completed his Master of Business Development, leads Serco’s New Zealand business growth. He sits across our critical public services delivered for the New Zealand Government and the NZ community, spanning Defence, Justice and Corrections, Maritime, Infrastructure, Facilities Management (FM) and Community Services.

25/06/2026

Thanks to the team at Gurehlgam for the kind words and for sharing this.

It's great to see our Clarence Correctional Community Projects team supporting local organisations and events, while helping people in custody build new skills and give back to the community.

23/06/2026

Serco is a proud supporter of the Soldiers, Sailors and Airmen's Association of New Zealand (SSAANZ) and in 2026, we’re already seeing the impact of this partnership across Aotearoa New Zealand.

As a community-led New Zealand organisation founded and delivered by veterans, SSAANZ creates opportunities for serving and ex-service New Zealand Defence Force (NZDF) personnel and their whānau to reconnect, rebuild skills and strengthen wellbeing through shared experience. The model is both simple and powerful: bringing people together through outdoor adventure, with a focus on physical and mental wellbeing, community and practical skills.

Since commencing our partnership in October 2025, SSAANZ has continued to expand its reach from endurance-based initiatives like the Survival Traverse, to a growing calendar of events across the country.

In 2026, that momentum has accelerated.

Already this year, with Serco’s support, SSAANZ has delivered a series of hands-on training and connection opportunities, including hunting skills courses in Whanganui and North Canterbury, and a fly-fishing course in Turangi. These are all practical experiences that build confidence, independence and camaraderie.

Looking ahead, events such as the Southern Traverse in November, a multi-day crossing of the Southern Alps, will bring veterans together in a shared challenge that builds resilience while reinforcing the bonds formed through service. These are not just activities: they are pathways to connection, wellbeing, and long-term support.

Serco’s sponsorship as the prime partner for SSAANZ events in 2026 is helping to expand this reach even further, enabling more New Zealand veterans and their whānau to access meaningful opportunities nationwide. Together, we are supporting a programme that continues to grow in both scale and impact.

The Serco and SSAANZ partnership reflects our broader commitment to supporting Defence and veteran communities across New Zealand, both through our work with the NZDF and by backing organisations that make a meaningful difference in life beyond service.

SSAANZ National Coordinator David Benfell said the partnership is making a tangible impact.

“Serco’s support has allowed us to grow what we do, reaching more veterans, running more events, and strengthening the support network our people rely on,” he says.

“It’s enabling us to continue delivering the kind of meaningful, peer-led experiences that genuinely change lives.”

At Serco, we are proud to stand alongside the SSAANZ team, helping to ensure that those who have served New Zealand continue to be connected, supported and valued.

Serco proudly employs more than 540 veterans and reservists across our Australian and Aotearoa New Zealand operations, because when we invest in people, we strengthen communities.

28/05/2026

Serco partners with the KARI Foundation (KARI Aboriginal Procurement) in support of culturally informed Education Programs, designed to help Aboriginal and Torres Strait Islander students stay engaged in learning and achieve positive educational outcomes at school. Delivered in partnership with primary and secondary schools, the program provides regular in‑school mentoring, cultural education, wellbeing support and positive role-modelling.

By embedding Aboriginal mentors within school environments, the Foundation’s program helps students build confidence, strengthen identity and feel supported to attend, participate and succeed at school. Mentors play a trusted role in students’ lives: supporting goal‑setting, helping navigate challenges, celebrating achievements, and also by helping schools elevate cultural understanding and inclusive practices.

A key strength of the KARI Foundation’s Education Programs is the holistic, wraparound approach. The initiative works not only with students, but also with families, schools and communities, recognising that strong outcomes are built through connection, collaboration and cultural safety.

Through this model, the KARI Foundation supports improved attendance, retention, and pathways beyond school, while reinforcing pride in culture and connection to community as foundations for long‑term success.

The team know strong partnerships are essential to creating positive, lasting outcomes for communities. We are proud to support this important work through a recent donation of technology and equipment to the KARI Foundation’s Education Programs. By repurposing equipment no longer required in our workplaces, and with support from teams across the business, we’re ensuring valuable resources are redirected to where they can make a real difference.

Access to reliable technology can be transformative for students, supporting learning, connection and confidence both in and beyond the classroom. This initiative demonstrates how sustainability and community impact can go hand in hand.

Andrew Bartha, Serco’s National Manager Indigenous Affairs & Connection, said partnerships like this are about standing alongside community‑led organisations.

“We’re incredibly proud to support the KARI Foundation’s Education Programs and the culturally strong, holistic support they provide to students, families and schools. Together, we’re helping create environments where young people feel supported in their identity and confident about their future.”

Serco’s most recent donation included:
🧊 3 fridges
🖥️ 15 computer monitors
💻 33 laptops
📱 26 tablets

We’re proud to partner with the KARI Foundation and to support initiatives that strengthen education, cultural connection and opportunity for young Aboriginal and Torres Strait Islander people, now and into the future. Repost this story to help raise awareness of KARI's important work.

📸 Proudly shared by KARI

26/05/2026

As we mark the opening of , we are proud to share our ongoing commitment to walking alongside First Nations peoples in a spirit of partnership, respect and shared progress. This year’s theme calls on all of us to move beyond intention and take meaningful, collective action something, strongly resonating with how we approach reconciliation across our operations.

Andrew Bartha, Serco Asia Pacific’s National Manager Indigenous Affairs & Connection, reflected on the significance of this week: “National Reconciliation Week is a powerful reminder that reconciliation is everyone’s responsibility. I am proud to lead Serco in this journey as we focus on continuing to listen, learn and act. Our journey is about creating genuine opportunity, strengthening cultural understanding, and standing alongside First Nations peoples with purpose and respect.

“Serco’s breadth of services provides a unique platform to support reconciliation, ensuring our actions reflect First Nations cultures and perspectives, are delivered in a culturally safe way, and create meaningful impact in the communities we serve.”

At Serco, is embedded in how we deliver services, build relationships and create opportunities. Through our Reconciliation Action Plan (RAP) journey, we are elevating the progress made since our first RAP in 2017, continuing to embed reconciliation across our business.

“We’ve made strong progress in our Stretch RAP (2024–2027), with 91 initiatives identified and 72 already completed, representing 79% delivery,” said Andrew.

“These are practical actions that strengthen cultural connection, support employment pathways and build trust across the communities we serve.

“We’re already seeing this in action; 6.99% of our supply chain spend is directed to First Nations–owned businesses, exceeding our RAP target and demonstrating how meaningful engagement can translate into stronger communities and sustainable growth.”

As we look to the future, and strive to achieve Elevate RAP status, we are focused on deepening our impact: moving further from commitment to accountability, from action to sustained outcomes. Elevate represents a step-change: embedding reconciliation into every part of our business and ensuring our partnerships drive long-term value for peoples and communities.

For Serco, being “ALL IN” means showing up consistently, backing our commitments with action, and working collaboratively to deliver real outcomes.

It means creating safe, inclusive environments for our people, enabling Indigenous voices to lead, and ensuring our services contribute to stronger, more connected communities.

This National Reconciliation Week, we acknowledge how far we’ve come and remain focused on the work ahead.

Share with us what you’re reflecting on during , and if you work in or with a First Nations business or organisation, tag them below.

Reconciliation Australia

17/05/2026

“By sheer coincidence, and perhaps a sign of the momentum at Serco, both Paula Robertson and Bronwyn Adamson stepped into their senior appointments in our Asia Pacific Maritime team on the same day,” says Ronan Maguire, Contract Manager for 's Defence Marine Support Services (DMSS) & Antarctic Supply Research Vessel (ASRV).

On Women in Maritime Day, Serco is proud to celebrate two highly capable women who stepped into their next leadership role in the maritime space in February this year.

Paula has joined the team as ASRV Deputy Contract Manager, supporting the Australian Antarctic Division alongside Ronan and Operations Manager John East.

“Following an extensive national recruitment process, Paula was selected for her strong maritime capability, operational acumen and leadership experience,” Ronan shares.

A proud Hobart local, she hit the ground (or rather, the water 🌊) running, spending her first week at sea aboard Australia's icebreaker, the RSV Nuyina.

“I was drawn to Serco's maritime operations as the position lets me play a meaningful role in a field where women are still carving out space and leadership,” Paula says. “Serco offers an environment that values diversity and strengthens opportunities for women working in the maritime industry.”

Bronwyn chose to come across to Serco in 2024, stepping into an engineering management role following a career spanning platform engineering, Naval architecture and product development, luxury yachts, and national Defence assets.

“I was drawn in by the diversity of Serco's DMSS contract across Australia and providing a service to Navy,” she says. “I also saw the opportunity on a personal level to grow and progress my career.”

Now, Bronwyn marks her third internal promotion with Serco, progressing from Acting DMSS Engineering Manager to Deputy Contract Manager.

“Bronwyn brings deep technical knowledge and strong operational continuity to the DMSS contract,” Ronan says. “Her internal appointment highlights the strength of capability and depth of talent in the team, and the value of developing leadership from within.”

On Day, Bronwyn reflects: “I've been a female in the marine industry for 25+ years. It's always been heavily male dominant in engineering.

“I've had some incredible male role models, but in recent years, I've also enjoyed seeing a noticeable change: more females entering the industry.

“Being able to support them from a female perspective has been great. Showing them that females can belong in the industry, and being a role model for upcoming engineers, feels incredibly rewarding.”

Paula adds: “Serco's RSV Nuyina contract is a great example of an , diverse and collaborative environment. As a female in the industry, it provides opportunities to support and encourage emerging women into a space that has so many diverse pathways.”

Please join us in congratulating Paula and Bronwyn on their appointments.

13/05/2026

The Serco Linen Team has proudly delivered its 50 millionth linen item since the opening of Fiona Stanley Hospital (FSH) in 2015. This milestone represents a decade’s dedication to supporting patient care via reliable, high-quality linen services: a vital component of a hygienic, safe, efficient hospital environment.

How the Linen Service plays a critical behind-the-scenes role 🥼

Through strong coordination and responsiveness, our Linen Team ensures essential items, from patient bedsheets to gowns and staff scrubs, are always where they need to be, exactly when needed.

Reliability, staff hygiene, and strict infection control standards are priorities, from collection and stock management right through to quality checks and timely delivery.

Top 3 Linen Items Utilised at FSH:

🚿 Bath Towels: 7 million uses

🛏️ Pillowcases: 6.7 million uses

⬜ White Blankets: 5.2 million uses

Oliver Valentine, Serco’s Distribution Services Operations Manager, said, “Reaching this milestone reflects the team's commitment to excellence. Every item delivered plays a part in supporting patient care and hospital operations. It is a proud moment for all involved in the Linen Service, who've now delivered the equivalent of 19,231 years of laundry for a single household doing five loads weekly.” 🧺

A dependable supply of clean, high-quality linen across the hospital supports clinical areas around the clock, underpinning safe patient care and comfort, and keeping workflows moving efficiently. Technology and collaboration enable these results.

⚙️ Automation in Action

16 Automated Guided Vehicles are dedicated to hospital-wide linen transport. These motorised trolleys reduce manual handling and injury risk, completing over 1,200 deliveries each week across 350 kilometres and 41 drop-off points. This automation improves safety and efficiency, reflecting Serco's commitment to innovation in healthcare services.

🔍 Linen Use Optimisation

Each linen item is tagged with Radio Frequency Identification (RFID) to monitor usage, manage inventory and meet operational and emergency needs. Tagging supports efficient lifecycle management, ensuring stock availability at all distribution points.

🧭 Tackling Lost Linen

Linen that has been discarded, stored in lockers, or otherwise removed from circulation can't be scanned by RFID, making it difficult to track and manage.

The South Metropolitan Health Service (SMHS) Contract Management Team and the Linen Service have formed a Lost Linen Committee focused on reducing linen loss through improved awareness, handling practices and collaborative strategies.

As a result, Contract Year 2024/25 recorded the lowest lost linen figures since FSH opened. The first quarter of 2025 was the most successful to date. This marks the fourth consecutive year of reduced volume and spend, reinforcing the impact of strong partnership between the Serco Linen Team, clinicians, and the SMHS Contract Management Team.

29/04/2026

“I moved to Australia 26 years ago. It’s a privilege calling Australia home. In that time I’ve been blessed with two wonderful children, both now studying to become clinicians,” says Gareth Austin, Serco’s ICT Director at Fiona Stanley Hospital (FSH), who leads a team of 120+ employees.

“Currently, in my fourth year at , I’m the Director of Information and Communications Technology, Digital, and Medical Technology services in a large digital tertiary hospital. I’ve gone from being a technical specialist in the early 2000s to completing an MBA degree, focusing on leadership.”

Gareth’s connection to FSH is special. FSH’s Renal Team prepared him for a kidney transplant, donating to his sister in Cape Town 11 years ago.

It’s therefore a matter of great pride for Gareth that the Serco team he now leads plays a critical role in tech efficiency and reliability across the whole of FSH, ensuring everything from CT scanners to clinical audio-visual equipment function effectively, optimising clinical safety and patient outcomes.

Operating as one unit with FSH’s clinical and management teams, Serco ICT has also delivered game-changing upgrades and innovation, all while ensuring seamless service continuity.

Gareth provides an example of a recent network refresh project, where his team upgraded a physical network during COVID in the complexity of a live hospital, without any substantial outages.

Another example is his team’s introduction of role-based smart handsets.
“Safety is a hospital’s lifeblood. These handsets elevate personal security,” Gareth says.

“Their functions range from mobile duress to code blue emergency response and critical directory and telephone services for clinician contact, designed in direct partnership with clinicians to aid their workflows.

“FSH clinicians care deeply. Their symbiotic relationship with our teams empower us to be better at all we do. Often, they’ll attend key meetings, there’s a feedback loop, and they know we have their backs. If there’s a major outage, we’re in there with them.”

Here, Gareth pauses.

“How does Serco ICT continue to achieve the performance success we have since the hospital first went live?

“It’s borne from all being onsite together, over time building close working relationships that’ve enabled Serco’s team to deeply understand how technology empowers clinicians to provide the best medical care in a digital hospital.”

When asked about his leadership approach, Gareth simply says, “It’s built on integrity, credibility and trust.

“Trust is important. It’s earned.

“I’m proud of our smart, well-credentialled people: industry leaders with advanced knowledge who are passionate about their work.

“I’ll share with you a recent piece of feedback that really meant a lot.

“One of our key customer stakeholders said to me: ‘Gareth, I don’t see your team as Serco’s team. I see them as my own ICT team.’ That resonated with me; it’s exactly what we strive for here.”

Serco Asia Pacific

24/08/2026

17/08/2026

28/06/2026

25/06/2026

23/06/2026

28/05/2026

26/05/2026

17/05/2026

13/05/2026

29/04/2026

Address

Website

Alerts

Contact The Business

Shortcuts

Share

Category

Listing takedown request