TechForce Services

22/10/2026

When your team cannot get a tool built quickly enough, they go and find one themselves. Usually a free AI builder, and usually by giving it your company data to work with.

That is how most shadow IT starts. Not recklessness, just waiting.

Salesforce's new AI Workspace goes after the cause rather than the symptom: one place where staff can describe what they need in plain language and get a working app or agent, inside your own system, with your existing permissions already applied.

Nothing skips the usual testing and approval before it goes live.

Our new post explains how it works and where it still has rough edges.

Discover the AI Workspace that lets Salesforce teams build apps and AI agents with no code, built-in governance, and enterprise-grade security.

21/10/2026

You do not need to buy anything to start managing cyber exposure properly. You need thirty days and one small slice of the business.

Week one, pick one area to protect and one measure of success. Week two, list what is actually exposed. Week three, rank the top ten and test whether they are really exploitable. Week four, assign the fixes and report whether risk went down.

That is one full cycle. Then you do it again, slightly wider.

Our new guide sets out all five stages, and the five mistakes that stall most programs before they get going.

Learn the CTEM framework in 5 stages: scoping, discovery, prioritization, validation and mobilization. Get a clear plan to cut real cyber risk fast, today.

21/10/2026

A warm welcome to Juhi Srivastava, who joins TechForce Services as a Senior Salesforce Functional Consultant.

Juhi has spent 17 years working out what businesses actually need, then making the technology do it. That gap between the two is where most projects quietly go wrong, and closing it is genuinely hard work.

She is keen on CRM transformation and on using AI to make everyday business processes less painful.

Outside of work: family, new places, badminton and basketball.

Great to have you with us, Juhi.

19/10/2026

Your security scanner tells you what is broken. It does not tell you what an attacker could actually reach.

That gap is what CTEM is meant to close.

The mistake people make is treating it as a replacement. It is not. Routine scanning stays exactly where it is. CTEM adds three things on top: working out which findings genuinely matter, testing whether a flaw is actually exploitable in your environment, and putting a real name against every fix.

Our new guide compares the two side by side, and sets out the order to add things in.

Is CTEM replacing vulnerability management? No. Learn the real differences between exposure management and VM, and how to smoothly transition your security team.

14/10/2026

How long does it take you to onboard a new client, and how much of that is just chasing paperwork?

For most lenders and broker groups, the delay is not the decision. It is the payslips, bank statements and ID documents arriving in different formats and someone having to type it all up.

We are running a free live session with CloudFiles on Wednesday 21 October at 3pm AEDT on fixing exactly that inside Salesforce.

Register here: https://www.techforceservices.com/webinar/lenders-broker-groups-client-onboarding/

12/10/2026

A loan application doesn’t arrive as a loan application. It arrives as one file — forty pages of payslips, bank statements, a driver’s licence, last year’s tax return, scanned in whatever order they came off the desk. 📄

Someone has to open it, work out what’s inside, split it up, name the pieces, file them, check the income against what was declared — then spot a missing payslip and email the broker to ask again.

That’s day one of a loan application, and it’s most of the reason clients wait for their approval.

Join us Wednesday 21 October for a free live webinar with CloudFiles, where we’ll walk through how lenders and broker groups are cutting days out of client onboarding using Salesforce.

📅 Wednesday 21 October
⏰ 3:00 PM AEDT
💻 Live on Zoom

🔗 Register now: https://www.techforceservices.com/webinar/lenders-broker-groups-client-onboarding/

08/10/2026

Testing Talks 2026. Melbourne Convention Centre. Our team is here. 📍

This year the programme is almost entirely about one thing: testing AI.

AI-generated code quality. Evaluating AI behaviour. Building test automation with AI agents. Playwright MCP workshops.

Here is why that matters to us.

We build Agentforce agents. An agent that reasons instead of following a script breaks how most test suites work, because there is no single expected result any more. There is a range of acceptable behaviour, and somebody has to decide what that range is.

The testing community has been chewing on this longer than most. Good place to be today.

Come say hello.

07/10/2026

A client finished a six-month Salesforce project with us and left a five-star review. The interesting part is what they chose to write about.

Not the software. Not the integrations. They wrote about deadlines being met, and about one of our consultants always being available and quick to respond.

"Swati is always on top of her tasks, always available and very responsive."

Plenty of firms can build the thing. Fewer are easy to work with for six months straight.

Thank you to the client, and well done Swati.

06/10/2026

Switching on an AI agent takes about a day. Making it genuinely useful takes a lot longer.

The slow part is not the technology. It is cleaning up your data and your help articles first, because that is what the agent reads before it answers a customer.

Skip it and the agent confidently gives wrong answers. Do it properly and the results are real: one client we worked with cut case handling time by 38%.

Our new guide walks through all six steps, from picking a first use case to going live.

https://www.techforceservices.com/blog/step-by-step-guide-to-implement-agentforce/?utm_source=facebook&utm_medium=social&utm_campaign=blog Salesforce

How to implement Agentforce in 2026: prerequisites, data preparation, agent setup, testing, rollout, common mistakes and costs, explained step by step.

30/09/2026

Most security teams do not have a detection problem. They have a queue problem. Far more issues flagged than anyone could realistically fix.

CTEM is a framework from Gartner for deciding which of those actually matter, and then making sure they get fixed rather than just listed.

Five stages, run as a loop rather than a project. The last one, making sure the fix actually happens, is where most programmes fall over.

Our new guide explains the whole cycle and how to start small.

https://www.techforceservices.com/blog/what-is-continuous-threat-exposure-management-or-what-is-ctem/?utm_source=facebook&utm_medium=social&utm_campaign=blog

What is continuous threat exposure management? A clear breakdown of Gartner's 5-stage CTEM framework, why it matters, and how to get started.