20/08/2026
Most organisations have more than enough tools.
Chat. Email. Project management platforms. Shared drives. AI tools. Password managers. Design software. CRMs. The issue is rarely access to technology.
The issue is whether people understand what each tool is for and how work should move between them.
When that is unclear, the same conversation happens in three places. Tasks get missed. Files disappear. Decisions are made in a thread nobody can find later.
Technology supports communication. It does not replace the need for a shared way of working.