Your P.A and More for YOUR Business

12/03/2026

I read an article earlier this week that made me pause and think about how AI is changing the way people learn their profession.

A lot of the conversation about AI focuses on which tasks it can replace, how business can scale back on tasks that are repetitive and reduce staffing costs.
• Scheduling meetings
• Drafting emails.
• Summarising discussions.
• Planning travel.
And it’s true, technology is becoming incredibly good at those things.

But the article raised a different point. And that was, many of those tasks were never just “tasks”. They were the training ground for future knowledge and experience. When assistants spend years managing calendars, meetings, and communications, they begin to notice patterns like which meetings really matter, when a leader is overloaded, when a decision is being rushed, when something simple might create bigger problems elsewhere.

That’s not typing or organising, It’s judgement.
And judgement usually comes from years of seeing how a business actually works from the inside.

AI can generate information quickly, but understanding context, relationships, and human dynamics is much harder.
So, the interesting question becomes this:
If technology removes the work that once helped people learn the profession, how will the next generation develop that experience? Hmmm, a lot to consider ...

It’s not just an issue for assistants either — the same pattern is appearing in many industries. Efficiency is improving but the way people build expertise might be changing.

Curious to hear your thoughts — have you seen this happening in your own field?

18/02/2026

Most admin and customer service failures don’t come from everyday tasks.
They come from exceptions.
• The customer who doesn’t fit the process
• The supplier who doesn’t respond
• The invoice that’s technically correct but commercially wrong
• The email that shouldn’t be answered yet - or at all

AI handles the usual and junior support handles the instruction.
Exception ownership handles what doesn’t fit neatly.

In my work, exception ownership means:
• noticing early when something is drifting
• understanding the broader context before reacting
• deciding whether to escalate, pause, redirect, or resolve
• owning the outcome so it doesn’t bounce back to the client

This is why my clients don’t get a stream of clarifying questions.
They get solutions, or one clear decision point when it’s genuinely required.

Exception ownership is not about doing more, it’s about holding responsibility differently.
And that’s what protects momentum.

11/02/2026

AI is very good at processing information but it’s not always good at judgement.

And that difference matters more than ever in executive support.
In many businesses, AI now drafts emails, summarises meetings, triages inboxes and answers customers.
Useful, yes. Sufficient, not on its own.

What AI doesn’t do is notice when something feels off, recognise when a delay becomes a risk, and it doesn’t take responsibility when the inevitable exception appears.

That’s where a human in the loop belongs.
My role isn’t to compete with AI.
It’s to oversee, interpret, decide, and intervene so work is handled properly, not just processed quickly.

Efficiency without judgement creates fragility.
Calm oversight creates resilience.

If you’re delegating more to tools (or people using tools), the question isn’t “Is this automated?”
It’s “Who’s responsible when automation isn’t enough?”

That’s the role I hold.

17/08/2024

Can you believe it? I leave mountains of beautiful soft Penny wool lying around the garden for birds to build into their nest and this one has to demolish my hanging basket to get the tough old coil lining! There's no pleasing some birds!

24/05/2024

So beautiful on the beach before work this morning. The girls were so happy to be there. Back at the desk again now and ready to face the day! Love my job.

03/08/2023

Starting every day with a walk out in nature with your furry friends sets you up to better manage all that life throws at you - virtually or face to face. Another great reason to have moved to Nowra this year - there is water, bush and mountains everywhere .

17/02/2022

Have you heard about this new co-working and training space in Stanmore, Sydney? The space pays it forward to provide services and programs for underrepresented businesses and community organisations.

They also have Studios and end to end services to help you build your brand and amplify all that is good and possible in the world

Many corporate offices are closing so a hybrid approach is becoming the norm. If working from home is nice but you also want to be part of an inspirational and innovative multi-business community have a look at the dedicated desks and offices.

https://www.workingkindcollective.com/

14/02/2022

Oh so true. So easy to forget to look at it the right way.

Truth ❤️❤️❤️

23/12/2021

23/04/2021

I work with just the BEST people - just a month ago (i'm slow to post!) I received a surprise bunch of lilies from Anna at Bambuddha Group and yesterday a beautiful bunch of orchids almost in my corporate colours, from Leanne at Harmony Blinds and Doors. How good it is to feel appreciated and valued in your work.

And that's why I today paid it forward and nominated Deb at Critter Bits Bargo and Leanne at Harmony for an award at the Corporate Kindness Conference & Awards in July. Both so deserving for the way they operate their business, care for their staff and environment and are inclusive and kind in their leadership. Good luck!