MOA Benchmarking

06/10/2023

MOA Benchmarking is proud to be a sponsor of the Aged & Community Care Providers Association’s National Conference later this month. MOA team members Garry Neale, Rex Miguel, David Sanders, Leith Heyman, Stephanie Whearty and Lahn Straney will all be attending the conference and would love to meet you.

If you’re attending, drop by our booth for a complimentary iced tea and a chat about how we can support you to deliver exceptional care. Come check out our draft audit schedule for the Strengthened Standards or, for residential providers, grab your custom analytical report on the Star Ratings.

07/08/2023

Today is Aged Care Employee Day. On this special day, MOA Benchmarking joins the nation in expressing our deepest gratitude and appreciation to all the dedicated aged care workers across the country!
Aged Care Employee Day is an opportunity to acknowledge the incredible efforts of our caregivers, nurses, allied health professionals, hospitality teams, drivers, cleaners, volunteers, lifestyle officers, and administrative staff who work tirelessly to ensure the well-being and happiness of those in their care.
🌟 Today, we also reflect on the challenges our industry has faced in recent times. Let's not only celebrate but also advocate for greater recognition and support for aged care employees. Together, we can build a brighter future for aged care.
🙏 On behalf of MOA Benchmarking, a heartfelt thank you for your unwavering dedication and compassion. We are proud to work alongside such an extraordinary people, and we remain committed to supporting you in delivering exceptional care.

28/07/2023

📢 FIRST LOOK: Across all completion methods, among MOA members, just under 80% of respondents to the recent NACMQIP consumer experience survey rated their experience as ‘Excellent’ or ‘Good’. Fewer than 0.5% of respondents rated their experience as ‘Very Poor’. In contrast, a lower proportion of respondents to the Quality of Life (QoL) survey rated their QoL as ‘Excellent’ or ‘Good’ (68%). There was a 35% higher proportion of QoL respondents versus consumer experience survey respondents rating their experience as ‘Moderate’ (23.3% versus 17.3% respectively).

At a home level, nearly 4 in 5 homes had higher ratings for the consumer experience survey compared with the Quality of Life survey (we considered a higher rating measured as proportion of responses that were ‘good’ or ‘excellent’).

For detailed breakdowns and benchmarked comparisons, visit our website. Don't miss out on an exclusive demonstration! Reach out to us at moa.com.au or contact us at 1300 760 209, [email protected]. Let's redefine your resident experience together! 🤝

03/07/2023

MOA Benchmarking is pleased to join the celebration of NAIDOC Week 2023, a time dedicated to recognizing and honouring the rich cultures, histories, and achievements of Aboriginal and Torres Strait Islander peoples. This year's theme, "For Our Elders," highlights the importance of valuing and respecting the wisdom, knowledge, and guidance of our esteemed elders.
Through our audits we recognise the unique needs and aspirations of our First Nations elders. Their invaluable insights and experiences enrich our understanding of best practices and guide us towards creating an inclusive and respectful environment for all individuals.

30/06/2023

🐾 Exploring the Impact of Pets in Aged Care
Research suggests that incorporating pets into residential aged care can have therapeutic benefits for individuals living with dementia (Travers et al., 2013). As part of MOA Benchmarking's "Emotional, Spiritual, & Psychological Wellbeing" audit for March 2023, we examined the connection between pet access and emotional support for consumers.

While it's important to note that the aged care services included in this audit may not represent Australia as a whole, the relationships observed between the questions are likely to hold true to some extent. Out of the 3,088 responses received, a significant 88% of consumers indicated that they were allowed to keep or be visited by a pet. This proportion is visualized as a waffle plot below.

Supporting consumer choice is undeniably beneficial, as it empowers individuals to make decisions aligned with their preferences. This brief analysis provides some further evidence that consumers who have the opportunity to keep or be visited by pets feel their emotional and psychological wellbeing is adequately supported. This can be observed in the column chart, where a higher proportion of consumers who were allowed contact with pets responded "agree" or "strongly agree" to the statement "the home supports my emotional and psychological wellbeing.“
These findings support the significance of pets in aged care. By facilitating pet interactions, we can enhance the overall quality of life for older people in care, promoting their emotional and psychological wellbeing. Let's continue to prioritise consumer-centred care and empower individuals to make choices that foster happiness and contentment.

If you’re interested in learning more about how MOA helps providers deliver exceptional care, why not contact us to arrange a demonstration; visit moa.com.au, or contact us 1300 760 209, [email protected].


Reference: Tavers et al. 2013, https://www.tandfonline.com/doi/abs/10.2752/175303713X13636846944169

27/06/2023

From July, our surveys tools will introduce a range of different languages to improve participation among older Australians from non-English speaking backgrounds. This functionality will initially support Arabic, Greek, Italian, Mandarin, Cantonese, Vietnamese, Spanish, Hindu, Punjabi, Filipino (Tagalog).

Discover how our platform simplifies survey management, distribution, and monitoring through a seamless, user-friendly interface. Reach out to us for a demonstration at moa.com.au or contact us at 1300 760 209, [email protected]

06/12/2021

December's tools for the standard MOA program are now available. Access the 2022 schedule of tools through the below link. 📋

https://www.moa.com.au/moa-schedule-of-tools/

25/11/2021

To support all NDIS providers through their implementation of the new and changed requirements under the National Disability Insurance Scheme, MOA has released a free bridging tool to help proactively identify and address gaps in their systems, processes, and practices.

Access MOA's free bridging tool 📋

https://www.moa.com.au/ndis-compliance-tool/

22/11/2021

🔍 How does your service SPOT risks?

SPOT gives your service the ability to conduct spot check audits on demand. Be a step ahead of accreditation and formal assessments.

Find out more and access SPOT: www.moa.com.au/spot

08/11/2021

📋Enter, monitor and review reportable incidents under MOA's Serious Incident Response Scheme Module.

Find out more and trial for free https://www.moa.com.au/sirsmodule/

02/11/2021

We have wrapped up the first submission under the updated program.

Our data quality and validity checks found that close to 150 services were required to update their data due to data entry errors. MOA successfully submitted NACMQIP data to My Aged Care for close to 800 residential aged care services.

Reach out to our team to discuss the benefits of partnering with MOA for NACMQIP support.

https://www.moa.com.au/nacmqip-update/

MOA has just wrapped up the first NACMQIP submission under the updated program. The most recent reporting period (Q1 FY 21-22) saw changes to the program’s requirements, seeing revisions made to the three existing quality indicators, pressure injuries, physical restraint and unplanned weight loss,...

01/11/2021

MOA has developed a compliance bridging tool. This tool will help your home proactively identify and address gaps in compliance with the new Standards while continuing to meet your obligations under the existing Standards.

https://www.moa.com.au/nz-standards/