TURN Pharmacy Leadership - by Chantelle Turner

TURN Pharmacy Leadership - by Chantelle Turner Building life and leadership skills in pharmacy teams so pharmacies can thrive, innovate & grow. Welcome to TURN Pharmacy Leadership.
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Chantelle, the founder of TURN Pharmacy Leadership, is a Pharmacist Leadership Coach whose purpose in life is to help people become game-changers in their lives, their workplaces and their communities. Chantelle works with pharmacists and key personnel to develop their leadership skills and is turning the tide on disengagement and burnout in pharmacies, helping frontline leaders be the change they

and their stores need to not only survive but thrive. Available for:
- one-on-one coaching
- group coaching
- customised workshops and training
- content creation
- speaking engagements

Leadership Accelerator was intentionally designed to work with the reality of pharmacy leadership — not against it. 📍 4 ...
18/06/2026

Leadership Accelerator was intentionally designed to work with the reality of pharmacy leadership — not against it.

📍 4 live virtual masterclasses
📍 Interactive workbook
📍 Practical implementation activities
📍 Session recordings included
📍 Real-world pharmacy focus

Topics include:
-emotionally intelligent leadership
- communication
- delegation
- accountability
- psychological safety
- prioritisation
- embedding sustainable change

Designed for:
- PICs
- pharmacy managers
- retail managers
- emerging leaders
- frontline pharmacy leaders

The goal isn’t perfection. It’s helping pharmacy leaders feel more capable, intentional and equipped under real-world pressure.

Enrolments are now open for the July cohort.

https://info.turnpharmacy.com.au/leadershipacceleratorprogram

When people hear “leadership development,” I think many imagine theory that feels disconnected from the reality of commu...
15/06/2026

When people hear “leadership development,” I think many imagine theory that feels disconnected from the reality of community pharmacy.

That’s not what the Leadership Accelerator Program was designed to be.

Practical leadership in pharmacy looks like:
- navigating difficult conversations earlier
- communicating expectations more clearly
- building accountability without aggression
- reducing over-reliance on one or two people
- helping teams feel safer to speak honestly
- delegating in ways that build capability
- creating more intentional leadership habits under pressure

Not perfection. Not becoming a completely different person. Just becoming more intentional, equipped and sustainable in the environments you’re already leading inside every day.

That’s the type of practical leadership work we’ll be unpacking inside the July cohort.

Enrolments are now open.

https://info.turnpharmacy.com.au/leadershipacceleratorprogram

One of the things I think pharmacy leaders quietly carry is the pressure of trying to create certainty for everyone else...
11/06/2026

One of the things I think pharmacy leaders quietly carry is the pressure of trying to create certainty for everyone else while feeling uncertain themselves.

Often, the response becomes:
-over-functioning
- over-checking
- stepping in constantly
- carrying more than they should

This isn’t sustainable leadership.

Sustainable leadership isn’t about controlling everything.

It’s about creating:
-clarity
- capability
- communication
- accountability
- trust across the team

Because strong leadership should reduce unnecessary pressure… not become another source of it.

The Leadership Accelerator Program was designed to help pharmacy leaders build practical capability for real-world pharmacy environments.

Enrolments are now open for the July cohort.

https://info.turnpharmacy.com.au/leadershipacceleratorprogram

Link in bio.

One thing I keep thinking about lately… Community pharmacy is evolving operationally faster than many leadership system...
08/06/2026

One thing I keep thinking about lately…

Community pharmacy is evolving operationally faster than many leadership systems are evolving around it.

QSPP.
Expanded services.
Implementation pressure.
Operational complexity.

Yet many pharmacies are still relying on:
- a few key people
- reactive problem solving
- informal systems
- overloaded leaders

Eventually, that creates friction.

Because:
- You can’t embed what people don’t understand.
- You can’t sustain what people aren’t engaged in.
- You can’t scale services through one exhausted person carrying the emotional and operational load.
- Modern pharmacy requires leadership capability at the frontline.

That’s exactly why I created the Leadership Accelerator Program. Practical leadership development designed specifically for real-world pharmacy environments.

Enrolments are now open for the July cohort.

https://info.turnpharmacy.com.au/leadershipacceleratorprogram

Link in bio.

I don’t think community pharmacy has a motivation problem. I think many pharmacies have a leadership capability bottlene...
05/06/2026

I don’t think community pharmacy has a motivation problem.

I think many pharmacies have a leadership capability bottleneck.

Because there’s a difference between:
- hardworking teams, and
- teams equipped to sustainably lead, communicate, implement and grow under pressure.

Compliance matters…but compliance alone doesn’t create:
- engagement
- ownership
- accountability
- proactive leadership
- psychologically safe teams

That work happens through leadership.

As pharmacy continues evolving through QSPP, expanded services and increasing operational complexity, leadership capability can no longer sit with one or two people.

That’s one of the reasons I created the Leadership Accelerator Program. It’s practical leadership development for real-world pharmacy environments.

Enrolments are now open for the July cohort.

https://info.turnpharmacy.com.au/leadershipacceleratorprogram

Leadership Accelerator enrolments are now officially open for the July cohort. Over the past few weeks, I’ve been speak...
03/06/2026

Leadership Accelerator enrolments are now officially open for the July cohort.

Over the past few weeks, I’ve been speaking a lot about the leadership pressures I keep seeing across community pharmacy.

The heroics.
The reactivity.
The overloaded leaders.
The communication challenges.
The feeling that everything still relies on one or two people holding it together behind the scenes.

Honestly? I don’t think pharmacy has a motivation problem. I think many pharmacy leaders are trying incredibly trying to lead people and systems they were never formally taught how to navigate.

That’s exactly why I created the Leadership Accelerator Program

Not as:
- motivational leadership content
- fluffy theory
- generic management training

But as practical leadership development designed specifically for real-world pharmacy environments.

Inside the program, we’ll unpack:
- emotionally intelligent leadership
- communication
- delegation
- accountability
- psychological safety
- prioritisation
- team engagement
- embedding change into practice

All through a pharmacy-specific lens.

The program includes:
📍 4 live virtual masterclasses
📍 Interactive workbook
📍 Practical implementation activities
📍 Session recordings
📍 Real-world application between sessions

Designed for:
- PICs
- pharmacy managers
- retail managers
- emerging leaders
- frontline pharmacy leaders

Because community pharmacy cannot sustainably evolve without developing leadership capability at the frontline.

The July cohort is now open.

I’d love to have you involved.

🔗 https://info.turnpharmacy.com.au/leadershipacceleratorprogram

Most pharmacy leaders don't struggle because they lack clinical knowledge. They struggle because leadership requires a c...
02/06/2026

Most pharmacy leaders don't struggle because they lack clinical knowledge.

They struggle because leadership requires a completely different skill set.

One day, you're solving medication-related problems.

The next, you're navigating:

✔ Difficult conversations
✔ Team dynamics
✔ Accountability
✔ Competing priorities
✔ Constant interruptions
✔ Operational pressure

The challenge?

Most of us were never formally taught how to do these things.

We learned clinical skills through structured education, training, and practice.

Leadership often gets left to trial and error.

I've been reflecting on this in my latest article: The Work Changed, But Nobody Told Us.

If you've ever felt like leadership requires a completely different toolkit than pharmacy, this one's for you.

🔗 Read the full article here: https://info.turnpharmacy.com.au/the-work-changed-but-nobody-told-us

I'd love to know:

What leadership skill do you wish someone had taught you sooner?

Nobody taught pharmacists how to lead humans. We were taught: - clinical knowledge - risk management - workflow - medic...
01/06/2026

Nobody taught pharmacists how to lead humans.



We were taught:
- clinical knowledge
- risk management
- workflow
- medications
- compliance
- accuracy

But many pharmacists eventually find themselves responsible for:

difficult conversations
- team engagement
- delegation
- accountability
- conflict
- motivation
- behaviour
- psychological safety
- leading through pressure

And somewhere along the way, we started acting as though leadership capability should just appear naturally.

It doesn’t.

Technical competence and leadership capability are not interchangeable.

A pharmacist can be brilliant clinically… and still feel deeply unsure leading people.

Honestly, I think this is failing a lot of pharmacy leaders. Many are trying incredibly hard while operating inside a skill set they were never formally taught.

Leadership is not simply personality. It’s a practical skill set that can be developed.

That’s one of the reasons I created the Leadership Accelerator Program:
practical leadership development designed specifically for real-world pharmacy environments.

Enrolments are now open for the July cohort.

https://info.turnpharmacy.com.au/leadershipacceleratorprogram

Three things that have come up again and again in coaching this month: 1. You need to know what you’re trying to achieve...
26/05/2026

Three things that have come up again and again in coaching this month:

1. You need to know what you’re trying to achieve. Otherwise, you end up rowing… just not in the right direction.

2. People need upskilling.
Communication, how to handle situations, and yes — technical skills too.

Not everything is intentional. Sometimes boundaries get crossed simply because people don’t know what to do instead.

3. What grinds your gears…
doesn’t even register for someone else.

We all interpret things differently based on our own priorities and mindset.

Before jumping to
“they don’t care” or
“they should know better” it’s worth asking…are we even looking at this the same way?

I always find it fascinating that the biggest leaps forward come from simple, curious questions that get to the heart of where we need to work.

You can learn more about how I can do that with you or your team here.

https://www.turnpharmacy.com.au

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Townsville City, QLD

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