15/11/2022
Hello again Solar-Man family,
The storm on Saturday has created an unprecedented problem in the energy network, and a backlog of messages and emails for me!
I’m writing once more hoping to address the main questions and concerns I have been receiving.
Bottom line, SA Power Networks (SAPN) had to implement strategies to keep the network running, which includes “tripping off” solar systems while they work to repair infrastructure.
If you experienced no power outage, or, power is now back on – Your system may or may not be operating depending on the grid voltage. Alternatively, it may be operating with limited power output and not producing very much energy. This is known as “reactive power” and is another indicator of grid instability.
If you have a system with battery back-up - This unprecedented set of circumstances in the energy network falls outside the standard capabilities of most battery back-up systems. An average system is designed to provide backup power for 3-4 hours. Its length of supply is based upon the battery’s level of charge at the time, and your energy usage. In normal power outage conditions, your solar would continue to operate and keep your battery charged. In this case, you must wait for the grid to stabilize and normal solar operation to return.
It is likely that you are receiving multiple error messages from your equipment’s monitoring platform. This is to be expected, as it is unable to operate normally. However, this does not mean your equipment is faulty. At this point, SAPN have indicated it could take over one week for the network to be stabilized. Once the grid is stabilized, re-evaluation of error messages can occur to determine if anyone was unlucky to have equipment damaged.
If this has not answered your questions or concerns, my apologies. I am working on a first-come, first-serve basis of ringing people back, your patience is greatly appreciated.