19/06/2026
Let’s talk about this.
A customer walks into your business.
Do they have the right to expect great service?
Absolutely.
Do they have the right to be rude to your staff?
I don’t think so.
Somewhere along the way, “the customer is always right” became an excuse for bad behaviour.
I’ve seen café staff abused.
Retail staff abused.
Apprentices abused.
Receptionists abused.
Business owners abused.
In my opinion, customers deserve respect.
But so do the people serving them.
Agree or disagree?
You look after the business. I’ll make sure people see it. ♟️