13/02/2026
HIRING! for WOOW
Executive - Customer Experience (CX)
Location: Dhaka-Bangladesh
Job Type: Full-Time
Experience: Minimum 1-2 years in customer service/marketing or related field
Education: Bachelor’s Degree required
Salary Range [BDT]: 20,000 to 50,000 monthly
Other Benefits: Sales commission, Performance Bonus, Profit sharing Bonus with benefits as per company policy.
About wOow:
wOow Global Incorporation is a leading provider of cross-border shipping and logistics solutions, specializing in air and sea cargo, courier services, and cross-border shopping. We are committed to delivering exceptional service to our customers and we are looking for a dedicated Executive - Customer Experience (CX) to help us enhance our customer satisfaction and ensure smooth shipping operations.
Key Responsibilities:
• Manage the full customer journey, providing exceptional service and support across all touchpoints in the shipping process.
• Respond to customer inquiries and resolve issues through email, phone, and live chat, ensuring timely and effective communication.
• Track customer feedback and collaborate with internal teams to enhance service quality and overall customer experience.
• Proactively identify and resolve potential issues with shipments, escalating to senior management when necessary.
• Coordinate with logistics, operations and other departments to ensure smooth and timely cross-border shipping.
• Monitor and report on customer service metrics, including response times and issue resolution rates, to meet performance targets.
• Participate in the development and implementation of customer feedback mechanisms and continuous improvement strategies.
• Maintain accurate customer records and ensure compliance with wOow’s policies and industry standards.
Requirements:
• Bachelor’s degree in Business, Marketing, or a related field.
• 1-2 years of experience in customer service/marketing in courier, shipping, logistics, or a similar industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and perform well under pressure in a fast-paced environment.
• Familiarity with CRM tools and customer service software is a plus.
• Knowledge of shipping logistics and international trade regulations is beneficial.
What We Offer:
• Competitive salary with additional benefits [Commission, Performance Bonus, Profit Sharing] as per company policy.
• A collaborative work environment with opportunities for growth and professional development.
• Exposure to a global logistics and shipping network.
How to Apply:
If you are passionate about customer service and looking to grow your career with a leading cross-border shipping company, apply to [email protected]
Join wOow Global Incorporation and be a part of our mission to deliver seamless, world-class shipping solutions!
