26/07/2026
We are looking for a skilled and service-oriented IT Support Engineer (Level 1) to provide first-line technical support and ensure reliable IT service delivery across the organization. If you’re confident in troubleshooting hardware, software, and network issues while delivering excellent user support, this role is for you.
𝗝𝗼𝗯 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Dhaka
𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗧𝘆𝗽𝗲: Full-time
𝗗𝗲𝗮𝗱𝗹𝗶𝗻𝗲: Urgent
𝗪𝗵𝗮𝘁 𝗬𝗼𝘂'𝗹𝗹 𝗗𝗼:
• Provide first-level support for IT incidents and service requests, including hardware, software, and network troubleshooting
• Manage, document, and track support tickets while preparing reports on resolution, SLA compliance, and performance metrics
• Maintain desktops, laptops, peripherals, and IT asset inventory
• Perform routine system updates, security patching, and preventive maintenance
• Support classrooms, meeting rooms, and events with AV equipment and real-time troubleshooting for online or hybrid sessions
• Collaborate with vendors and internal teams on IT infrastructure projects
• Maintain IT SOPs, technical documentation, and knowledge base resources
𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field
• 2–4 years of experience in IT support, helpdesk, or desktop support roles
• Experience working in a large organizational environment will be preferred
• Strong knowledge of Windows OS, MS Office Suite, antivirus systems, basic networking, and ITSM or ticketing tools
• Basic understanding of Active Directory, hardware troubleshooting, and remote support tools
• Excellent communication skills with a customer-focused, detail-oriented, and problem-solving mindset
• Professional certifications such as ITIL, CompTIA, Cisco, Microsoft, or equivalent will be an added advantage
𝗖𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻: Competitive salary and benefits as per company policy
𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗽𝗹𝘆:
Email your updated resume to 𝐜𝐯@𝐞𝐧𝐫𝐨𝐮𝐭𝐞.𝐜𝐨𝐦.𝐛𝐝 and mention “IT Support Engineer” in the subject line.