10/08/2026
๐ฅ๐น๐ ๐ฅ๐๐ โ๐๐๐๐๐๐๐๐๐๐ฃ ๐จ๐๐ฅ๐ โ๐๐ฃ๐ฃ๐ช๐น๐๐!
๐๐ฎ๐ฟ๐ฟ๐๐๐ฒ๐ฒ (๐ ๐๐ผ๐ป๐ฐ๐ฒ๐ฟ๐ป ๐ผ๐ณ ๐จ๐ฆ-๐๐ฎ๐ป๐ด๐น๐ฎ ๐๐ถ๐ฟ๐น๐ถ๐ป๐ฒ๐) ๐ถ๐ ๐๐๐ฅ๐๐ก๐!
๐ฃ๐ผ๐๐ถ๐๐ถ๐ผ๐ป: Assistant Manager/ Deputy Manager
๐๐๐ฉ๐๐ซ๐ญ๐ฆ๐๐ง๐ญ: IT & Infrastructure
๐ท๐ผ๐ฏ ๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: Head Office, Dhaka
๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
**IT Infrastructure Management
Lead and oversee the organization's IT infrastructure, including LAN/WAN, internet connectivity, Wi-Fi, servers, storage, networking equipment, CCTV, access control, and related infrastructure.
Ensure uninterrupted availability of critical IT infrastructure across HQ, hubs, sorting centers, and other operational locations.
Monitor infrastructure health, performance, capacity, and availability.
Plan and execute infrastructure upgrades, expansion, replacement, and preventive maintenance.
Maintain proper documentation of IT assets, network architecture, configurations, and infrastructure dependencies.
**IT Operations & Technical Support
Lead the IT support function and ensure timely resolution of hardware, software, network, connectivity, and user-access-related issues.
Establish and monitor SLA-based IT support for different categories of incidents and service requests.
Ensure effective troubleshooting and root-cause analysis of recurring technical issues.
Coordinate with field teams and Hub In-Charges to resolve operational IT issues.
Maintain an IT Helpdesk/Issue Tracking mechanism and monitor pending issues regularly.
**Network & Connectivity
Manage and monitor corporate internet connectivity, VPN, LAN/WAN, routers, switches, access points, and other networking infrastructure.
Coordinate with ISPs and telecom operators regarding connectivity, bandwidth, downtime, and service quality.
Ensure appropriate network segmentation and access controls between critical systems and general users.
Monitor network performance and identify potential bottlenecks before they impact operations.
**IT Security & Access Management
Implement and maintain IT security controls in coordination with relevant stakeholders.
Manage user access, administrative privileges, device access, and system permissions based on approved authorization.
Ensure timely onboarding, modification, and deactivation of IT access.
Monitor endpoint security, antivirus/EDR, firewall, backup, and other security mechanisms.
Support investigation and resolution of IT security incidents.
Ensure compliance with organizational IT policies, controls, and governance requirements.
**IT Asset & Device Management
Maintain an updated inventory of IT assets including laptops, desktops, printers, networking equipment, CCTV equipment, mobile devices, and other technology assets.
Establish proper processes for asset allocation, handover, recovery, repair, replacement, and disposal.
Monitor asset utilization and lifecycle.
Ensure appropriate tagging and documentation of IT assets.
Coordinate procurement, warranty claims, repairs, and vendor support for IT equipment.
**Business Applications & System Support
Coordinate with application owners, vendors, and internal teams for technical support of business-critical applications.
Provide infrastructure-level support for ERP/HRIS, operational systems, communication platforms, and other enterprise applications.
Support system integration, API connectivity, hosting, domain, DNS, SSL, email, and related technical requirements where applicable.
Coordinate with software vendors for issue resolution, upgrades, patches, and implementation activities.
**Vendor & Contract Management
Manage day-to-day coordination with IT vendors, ISPs, hardware/software suppliers, and technology service providers.
Monitor vendor performance against agreed SLAs and contractual commitments.
Review technical proposals, quotations, service reports, and renewal requirements.
Support procurement and cost optimization initiatives for IT infrastructure and services.
** Governance & Compliance
Develop, implement, and maintain IT SOPs, policies, guidelines, checklists, and control mechanisms.
Ensure proper approval and documentation for IT purchases, access provisioning, infrastructure changes, and system modifications.
Conduct periodic IT infrastructure and asset audits.
Identify control gaps and recommend corrective actions.
Maintain proper records and evidence for internal/external audits.
**Team Leadership
Lead, guide, and develop the IT & Infrastructure team.
Allocate responsibilities and monitor team performance.
Establish individual and team-level KPIs/SLAs.
Conduct regular performance reviews and provide coaching and technical guidance.
Ensure adequate IT support coverage for business-critical operations.
๐๐๐ช๐ฎ๐ข๐ซ๐๐ ๐๐ฎ๐๐ฅ๐ข๐๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ:
**Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
**Professional certifications such as CCNA, MCSA/MCSE, CompTIA, ITIL, Fortinet, MikroTik, AWS/Azure, or equivalent will be an advantage.
**Minimum 4โ6 years of relevant experience in IT infrastructure, IT operations, network administration, or technical support.
**Experience in leading or supervising an IT/infrastructure team is preferred.
**Experience working in a multi-location/field operation environment will be highly preferred.
๐๐ฉ๐ฉ๐ฅ๐ข๐๐๐ญ๐ข๐จ๐ง ๐๐ข๐ง๐ค: https://forms.gle/AY5oikcFbs5WX4Qk8
๐๐๐๐๐ฅ๐ข๐ง๐: 17 August, 2026