06/01/2020
The SHAPE Business Centre has discontinued DHL services for 2020. We are sorry for any inconvenience this may cause. We did an analysis over the last year and found many issues that DHL was not able or willing to resolve. As we were not an official DHL Access Point and just had a business contract, we ran into many issues.
One of the main issues is that we’ve had issues with items getting caught up in customs and DHL then letting us know that the country we sent the package to is black listed for extorting people. DHL has not been able to give us the list regularly. As our staff aren’t DHL employees, they were not able to make any changes or help to resolve issues.
Additionally, the Business Centre was taking on more costs with DHL than initially anticipated. The service was supposed to be an even exchange between the customer and DHL, but on a monthly basis the Business Centre was taking on additional costs such as excess fuel charges and address change correction fees. While the Business Centre wanted to provide this service to the community, the financial and administrative situation doesn’t allow us to do so.
We have also discontinued passport photos at the Business Centre as we don’t have the proper equipment to ensure the correct dimensions and rules specified by each nation. Passport photos can be taken at Building 210 with a fast lane ticket.
On SHAPE we have a bpost location at the Carrefour. There are also a number of places to send packages outside the gate which you will find the photo attached.
SHAPE Morale & Welfare Branch
