Pontica Solutions

Pontica Solutions We deliver innovative customer experience and digital solutions to our clients in 20+ languages.

📌Founded in 2015, Sofia, Bulgaria

📍 May 2022 opened an office in Burgas, Bulgaria

📍 June 2021 opened an office in Kraków, Poland

📍June 2020 opened an office in Varna, Bulgaria

🏆Steve® Silver winner, the 2022 awards for Sales and Customer Service/Customer Service Department of the year/Stuart

🏆Steve® Silver winner, the 2022 awards for Sales and Customer Service/Customer Service Department o

f the year/Elvie

🏆Employer Brand Stars 2022, Gold winner

🏆Steve® Silver winner, the 2021 awards for Sales and Customer Service/Customer Service Department of the year/Stuart

🏆Steve® Gold winner, the 2020 awards for Sales and Customer Service/Customer Service Department of the year/Bandai Namco Entertainment Europe S.A.S.’s Customer Service

🏆People's Choice Stevie® winner for favorite companies, the 2019 International Business Awards/ Business Services

🏆Stevie® Silver winner, the 2019 international Business Awards/ Founding Team of the Year - Business Services

🏆Stevie® Bronze winner, the 2019 international Business Awards/ Company of the Year - Business Services

🏆European Business Awards 2019/ Ones to watch in Europe List

🏆Stevie® Bronze winner, the 2017 international Business Awards/ Startup of the Year - Business Services Industries

Meet our next People of Pontica - Nikol Dimitrova! 👋Nikol is a Dispatch and Customer Support Specialist who joined Ponti...
05/06/2026

Meet our next People of Pontica - Nikol Dimitrova! 👋

Nikol is a Dispatch and Customer Support Specialist who joined Pontica nearly a year ago through our Refer‑A‑Friend program. What started as a spontaneous decision quickly felt like the right one, as she found a place that both supports and challenges her to grow.

Since joining, Nikol has quickly adapted to the workflow and built strong communication skills, helping her manage tasks more confidently and efficiently. 💪

Outside of work, she keeps a great balance - spending time at the gym, exploring new cafes and restaurants, traveling, and enjoying moments with her loved ones. ✨

💡 Learn more about Nikol here:

Nikol Dimitrova, Dispatch and Customer Support Specialist

03/06/2026

Shoutout to this one hero colleague who always helped you and answered all your stupid questions when you were still new in the company - we love you! 👏🦸‍♀️

We had an amazing time at one of the largest career events in the Sofia - Bulgaria Wants You, connecting with so many mo...
02/06/2026

We had an amazing time at one of the largest career events in the Sofia - Bulgaria Wants You, connecting with so many motivated, curious, and ambitious people. 🤝

It’s always inspiring to be part of an event that showcases the real opportunities for career growth and life in Bulgaria, and to meet individuals actively exploring their next steps.

At our booth, we had the chance to share more about Pontica, the cutting-edge industries we work with, and how we support people in building real expertise and growing their careers over time.

A big thank you to everyone who stopped by, asked questions, and had a conversation with us. Until next time! 👋

29/05/2026

When your work bestie is on vacation and you try to make small talk with a colleague who you never shared a meme with. 😭

27/05/2026

Bulgaria Wants You 2026 - очакваме ви! ✨

Остават броени дни до едно от най‑големите кариерни събития в България - Bulgaria Wants You 🇧🇬

🗓️ На 30 май, в Inter Expo Center, София, ще ви очакваме с много интересни разговори, реални възможности за развитие и вдъхновение за следващата стъпка в кариерата.

На щанда на Pontica ще можете да разберете повече за:

✔️ Дейността ни с клиенти в глобални индустрии като Fintech, HealthTech, High Tech, Renewable Energy и много други
✔️ Как развиваме умения и изграждаме реална експертиза
✔️ Възможностите за развитие в динамична и подкрепяща среда

Ако търсите ново предизвикателство или просто искате да се вдъхновите,елате да се видим.

До скоро в София! 👋

Another inspiring day connecting with young talent 🚀We recently attended Career Forum 10.0: “From Knowledge to Success” ...
21/05/2026

Another inspiring day connecting with young talent 🚀

We recently attended Career Forum 10.0: “From Knowledge to Success” at the Faculty of Economics and Business Administration at Sofia University "St. Kliment Ohridski", where students and young professionals had the opportunity to take their first steps toward their future careers.

As a long-term partner of the faculty, we are always happy to support initiatives that help bridge education with real business practice and create meaningful connections between students and the professional world.

It was great meeting so many motivated, curious, and ambitious people eager to learn more about the opportunities ahead of them. Conversations like these are always a reminder of how much potential and fresh perspective the next generation brings.

Thank you to everyone who stopped by our booth - we loved meeting you and sharing more about life at Pontica. Till next time! 👋

18/05/2026

Current office atmosphere after Bulgaria’s Eurovision win 🎶🇧🇬🏆

This week we shine the spotlight on Peter Chiviyski, DevOps Engineer working with one of our global High Tech clients. 💻...
15/05/2026

This week we shine the spotlight on Peter Chiviyski, DevOps Engineer working with one of our global High Tech clients. 💻

His journey into IT started in an unexpected way, while studying film directing at the National Academy of Theatre and Film Arts in Sofia. 🎭 What began as a means to support his studies quickly grew into a genuine passion. Over time, Peter discovered that IT and filmmaking share a lot in common - both demand creativity, problem-solving, and a fresh perspective.

Three years ago, he joined Pontica, where he has been building his expertise and gaining valuable experience.

Outside of work, Peter stays true to his creative roots by directing advertisements and music videos, blending his technical skills with his love for visual storytelling. 🎬

Learn more about Peter here ⏩

Peter Chiviyski, DevOps Engineer

14/05/2026

Ready, Set, Grow - Pontica edition! 🚀

Meet Ana Hristova, Supervisor for one of our HealthTech clients. 🩺 What made her join Pontica and attracted her to this particular industry initially was the opportunity to hear people’s stories and to help them with her personalized and empathetic approach.

Anna loves embracing challenges and thinks that adaptability is a crucial skill to be successful when working with customers the healthcare sector.

Watch the video to discover her secret productivity hack and more! 🎬👆

08/05/2026

Dedicated to all work besties who always know how to brighten up the day - it wouldn’t be the same without you! 🩵🙌

Address

Office A, 2 Ivan Abadzhiev Str, Floor 3
Sofia
1784

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