05/04/2018
[ Vagas ] [ TI ]
A DAGAZ RH, com o objetivo de auxiliar a comunidade de profissionais de TICs em busca de recolocação, divulga nova oportunidade para atuação na GOODYEAR (Americana - RMCampinas/SP) !
** ANALISTA SÊNIOR TI – INFRA **
Primary Purpose of the Position:
-Act as main local technical application/infrastructure contact in order to provide technical support.
-Maintain regular contact with business areas, constantly orienting user actions regards to the use of Applications or Infrastructure.
-Understand and support initiatives and projects that involves or are conducted by IT area to be implemented at countries operations.
-In his/her area of expertise: research, design, implement and support technology solutions required by business area, following company standards processes (Global and Regional), technology and policies.
Main Duties and Responsibilities:
>>Maintenance/Support:
-Act as main local technical application contact in order to provide technical support as well as requirement and follow-up of actions provided by other IT teams.
-Document and resolve issues and problems presented by business areas at using of LA IT Applications implemented to support Countries Business Operations.
-Effectively working under established methodology, processes and tools to provide actions together with other teams responsible for Applications Support.
-Orient users and business areas about processes and tools and ensure their understanding and proper use by business areas and users.
-Control, assess and review services and technologies periodically to ensure best cost and performance efficiencies.
>>User Contacts/Orientation:
-Maintain regular contact with business areas, constantly orienting user actions regards to the use of Applications/Infrastructure, indicating contacts, processes, tools and information that must be considered for proper use of LA IT Applications portfolio.
-Assure proper utilization by users of defined processes and tools to request and follow initiatives, attendance of incidents, issues and requirements from business areas in each country
-Follow best practices, standards, technologies and tools in order to provide IT services and processes.
-Participate and follow the identification, management and resolution of incidents, issues/problems detected, assuring that these events are properly handle by different IT support areas and resources from IT organization under pre-defined processes and tools.
-Provide support to solve problems in his/her area of expertise, acting as an integrator amongst his pairs in IT and other areas, looking for synergy for efficient and effective solutions.
>>Projects:
-Apply and follow governance and methodology defined for IT area, Execute and/or assure ex*****on of all defined processes and standards defined by IT area, pursuing transparency, efficiency and visibility at ex*****on of IT area activities and initiatives.
-Attendance of Policies and Rules established by the company and IT area also assuring that internal and external resources involved at project ex*****on, know and apply them properly at their activities.
-Produce information and communicate to project participants and stakeholders, which includes status, indicators, issues and results/outcomes associated with the project.
>>Internal Controls:
-Ensure Applications Maintenance & Projects in accordance with IT Corporate & Regional Policies.
-Provide Strong Support for Internal & External Audits.
- Raise alerts about risks associated with IT Applications & Projects. Work to decrease or eliminate them.
More details and application: www.linkedin.com/jobs/view/641970765/