14/09/2021
In this episode, Andrew Reilly explains how he and his team of data scientists developed the Mood-o-Meter to measure work-at-home contact center agent's mood and determine the probability of attrition. He explains how it resulted in the CheQin process where managers meet with agents, resolve their issues and reduce attrition rates. Tune in now!
https://bit.ly/3ntf2AM