26/08/2026
Bancassurance Commercial Manager
Gaborone, Botswana
About the job
Empowering Africaās tomorrow, togetherā¦one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To research, develop, implement, monitor and support the Head of Bancassurance & Wealth in delivering and managing the Bancassurance & Wealth strategy and agenda for the business.
Job Description
Financial Performance management (50%)
Outputs:
Drive insurance income targets by product with the Sales network and other stakeholders.
Manages and provides oversight of all end to end insurances processes relating in the bank
Comply with the insurance industry requirements as per the act or legislation
Prepare Weekly, Monthly, and Annual Mis for the Head of Bancassurance &Wealth
Achieve annual sales targets as cascaded from the Head of Bancassurance & Wealth
Day to day monitoring of sales progress towards achieving targets daily, weekly, and monthly
Budget accountability:
-Achieving annual product volume sales targets as cascaded from the Head of Bancassurance & Wealth
-Day to day monitoring of progress towards achieving targets is done monthly.
-Regularly communicate the sales growth vision & direction to all team (Tele Sales Agents) and other stakeholders
-Run virtual sales operations through the (tele-sales banking agents).
-Deliver sales for priority propositions across insurance products
-Implement lead management (CRM integration, lead scoring, SLAs, contact strategies).
-Set sales playbooks by segment (salary earners, youth) with scripts, rebuttals, and compliance guardrails.
Accountability: Product Management: - (40%)
Outputs:
Complete product research, development, and implementation process, including:
Engaging all relevant stakeholders
Building up business cases
Coordinating local product testing
Building a detailed local implementation project plan
Project managing local implementation
Reporting results
Monitor local competitor product activity and pricing by conducting bank branch visits. Report findings to the Head of Bancassurance & Wealth at least monthly.
On a monthly basis, prepare product income analyses by product for presentation to leadership and prepare sales initiatives to ensure adequate
Provides support to outlets and other functions on insurance issues to deliver excellent customer service
Interact regularly with internal service providers (e.g. Bancassurance Operations, Lending, KYC Helpdesk) to ensure fast and efficient service to customers (both internal and external customers)
Receive customer complaints from the customer experience teams and branches and create the responses for all complaints directly related to product issue
Interface with Bancassurance Operations daily to ensure that there is a broad understanding of the product processing requirements).
For the retail insurance products, work with the Head of Bancassurance (as custodian of Retail process maps) branch and sales teams (Personal Bankers and Relationship Managers) to ensure that appropriate sales processes are in place
Support branch and Operations communications to identified customers via Direct Mail and SMS Broadcasts
Deal with outlets, operations centers to ensure full understanding of the insurance processes & procedures
Be the main point of contact with all third parties relating to all retail customersā insurance insurance products
Take inputs, feedback, and proposals from different team to upsell and right-sell products via digital customer lifecycle management, tele-sales agents and/or directly as & when required
Build and maintain strong relationships with the business & support teams for driving the sales driven customer obsession agenda within the Bank
Proactively develop relationships with key external stakeholders and vendors and key clients and external regulatory bodies
Build and maintain strong stakeholder relationships by working closely with key internal support and control stakeholders (Branches, Product Teams, Sales Team, Business Intelligence, Marketing, Risk, Compliance and Legal
Act as the escalation point to the Head of Bancassurance for unresolved queries and complaints from the branches.
Co-ordinate retail insurance product activities
Support all Bank departments on insurance matters
Ensure all necessary sales marketing materials are in place, compliant and distributed accordingly
Interact regularly with internal service providers (e.g., Insurance Operations, KYC Helpdesk, branch network) to ensure fast and efficient service to customers
Ensure that claims from customers are processed within the agreed standards and time frame
Report all repudiations, errors, and omissions to the Head of Bancassurance immediately and ensure the raising of discovered risk events timeously
Support in dispatching all policy documents for insurance products to all customers who have taken out insurance through the bank
Accountability: Risk, Governance and Control: - (30%)
Outputs:
Prepare an accurate insurance summary (register) within a month of portfolio renewal/anniversary for all clients in liaison with other stakeholders e.g. Insurance Operations
Identify and mitigate potential risks associated with product offerings and partnerships.
Ensure that all security held by the Bank on lending facilities are adequately insured
Ensure that the Banks Operational risk are fully insured wherever possible
Ensure timely identification of potential risks, losses, risk events and timely closure of identifies issues and closure of audit findings
Monitor adherence to agreed sales processes by conducting regular walk-through audits and checking documentation requirements. Report findings to the Head of Bancassurance & Wealth
Review and action the UN07 Report as per business requirement ensuring deadlines are adhered to
Ensure correct adherence to processes and procedures are adhered to by bank functions (e.g Insurance Operations, branch network)
Ensure all regulatory requirements are met in product development and customer servicing e.g. accounting returns, renewals, informing customers, correct customer onboarding and ensuring compliance to the insurance act, banking act and the FIA act
Adherence to processes and compliance to Absa policies.
Accountability: Product Training: - (5%)
Outputs:
Together with the Head of Bancassurance & Wealth and Network Heads, identify product training needs or skills gaps and ensure that the local Learning and Development team are made aware of the training needs.
Source training material for products from areas within Absa Group and from insurance partners. Work with Learning and Development to customize the material for local use.
Conduct formal training on products as required, directly to salespeople, operations and to Volunteer Trainers for Retail Products training.
Perform any other duties that may be required by the Head of Bancassurance & Wealth.
Role Specific:
Report writing skills
Presentation skills
Attention to detail
Training skills
Person Specific:
Communication skills (verbal and written)
Strong analytical and numerical skills for calculation of statistics needed in performance tracking
Well-developed project management skills
Good PC skills
Good interpersonal and networking skills
Change management skills
Education And Experience Required
Required: Bachelorās Degree in a Business-related field.
Required: Certificate of Proficiency in Insurance
Experience:
Minimum 5 years work experience.
Experience in an Insurance industry is an added advantage
Knowledge & Skills:
Essential
A comprehensive knowledge of Absa Retail products and systems that support them.
A detailed understanding of product offerings in the wide financial services industry.
Knowledge of Absa Retail strategy and policies.
Detailed knowledge of consumer behaviour, marketing techniques and evolving trends.
A detailed understanding of local industry advisory, regulatory and professional bodies
Knowledge of market trends and competitive landscapes
Lead generation, prospecting and closing deals
Excellent interpersonal and relationship building skills
Proficiency in conducting market research analyzing industry trends
Effective communication and presentation skills
Ability to articulate value propositions and services to potential clients
Identifying opportunities for growth and expansion
Ability to influence key decision makers to secure business opportunities and partnerships
Understanding of insurance underwriting to assess risk and determine appropriate solutions
Experience in leading and collaborating with cross-functional teams
Willingness to adapt to evolving and emerging insurance landscape
Identify innovative approaches to meet market demands and stay ahead of competitors
Education
Bachelor's Degree: Business, Commerce and Management Studies (Required)
