Level Playing Field

05/26/2026

Ever wondered what service delivery is?

Imagine this.

You need to apply for a program.
You look for information.
You fill out a form.
You call or email with a question.
You wait for a response.
Then you receive support, information, or a decision.

That whole experience is part of service delivery.

Service delivery is how organizations provide services and support people’s needs. This can include information, offering support, delivering programs or benefits, or helping someone complete a task. It can happen online, by phone, in person, or in other ways.

When service delivery is accessible, more people can access, understand, and use the services they need, without barriers.



Alt-text: Text reads “But… What is service delivery?” Below an icon of a person with a question mark. The Canada wordmark appears in the bottom right corner.

05/21/2026

Digital accessibility was not always part of the conversation.

Today, more people are asking questions, sharing knowledge, and taking action.

That progress matters. But there is still more to do.

On Global Accessibility Awareness Day, we recognize the work underway and the work ahead.

We share free tools and research to support this effort. Explore them here:
https://accessible.canada.ca/centre-of-expertise



Alt-text: Graphic of a world map above the text “Global Accessibility Awareness Day,” with a computer keyboard below. The Canada wordmark appears in the bottom right corner.

05/19/2026

Accessibility Standards Canada has been included on the Forbes Accessibility 200 list. This list recognizes organizations around the world working to advance accessibility and inclusion for people with disabilities. This recognition reflects the work being done across our organization to support the Accessible Canada Act through accessibility standards development, research, and collaboration with persons with disabilities, industry, governments, and partners. Together, we continue working toward a barrier-free Canada by 2040.

Alt-text: Text reads: “Forbes Accessibility 200. ‘This recognition reflects the contributions of our employees, technical committee members, partners, and people with disabilities who share their expertise and lived experience to advance accessibility in Canada.’ Dino Zuppa, Chief Executive Officer, Accessibility Standards Canada.” The Canada wordmark appears in the bottom right corner.

05/14/2026

Are you meeting the moment?
Urgency and accountability in accessibility leadership

As she embarks upon her second term as Canada’s Chief Accessibility Officer, Stephanie Cadieux is sharing what she’s learned and recommended over the past four years. Urging more and faster action, as well as meaningful investment, she is calling on leaders – across all sectors – to meet this critical moment.

Read the article here:

https://www.linkedin.com/pulse/you-meeting-moment-urgency-accountability-accessibility-yqpce

05/13/2026

“To create a truly inclusive, barrier-free society, accessibility must remain a national priority. We must collaborate and work together so that we can all reach our destinations.”

We are pleased to announce the release of the Chief Accessibility Officer’s third report to the minister responsible for the Accessible Canada Act. This report covers overall progress under the ACA, with a special emphasis on transportation.

There’s a lot of work being done on making transportation in Canada accessible for people with disabilities, be it air, land, or marine travel. But far too many barriers persist and the time for more and faster action is now.

The full report, available in a variety of formats, is at this link: https://www.canada.ca/en/employment-social-development/corporate/office-chief-accessibility-officer/reports/annual-2025.html

Getting where we need and want to go on accessibility is going to take a collective effort, so please read and share widely.

Alt text: A dark grey graphic featuring the cover page of the Chief Accessibility Officer’s 2025 report with text reads: “Getting There: Accessible Transportation in Canada, Report from the Chief Accessibility Officer, 2025.” Next to the cover page is text reading: “New report from Canada’s Chief Accessibility Officer.” The Canada wordmark appears at the bottom right.

05/11/2026

There is a whole lot of pretending to care about disabled people in society.

If society actually cared about its members with disabilities:

Almost every house would not have only stairs to get in.

Access needs would be treated with the upmost importance.

The ADA would be regularly enforced.

05/11/2026

05/10/2026

To all the mothers of all sorts: the moms to many, the grandmothers, the hockey moms, the single moms, the step moms, the moms-to-be, the fur moms, the aunties, those hoping to be moms, those struggling to become moms, the moms no longer with us, and those who give to others selflessly the way all moms do... we see you, and we love you!

Enjoy today and every day. You deserve it, truly.

Love, Team 💙

05/01/2026

Childcare spaces should be accessible to everyone who uses them.

Our draft standard on Accessible Childcare Centres is open for public review. It outlines requirements to help remove barriers so children, families, and staff can participate fully in childcare environments.

We want to know if the areas covered in this draft meet your needs. These include:
• inclusive play areas,
• sensory accessibility,
• safety,
• communication and wayfinding,
• movement throughout the building (like ramps and wide doorways).

Deadline: May 18, 2026

Submit your feedback today: https://ow.ly/wWfn50YRJhH



Alt-text: A childlike drawing of 4 people, clouds, and a house. Below the image, text reads “Public review - Draft standard Accessible Childcare Centres.” The Canada wordmark appears in the bottom right corner.