Mystery Consumer Shopping Company

Mystery Consumer Shopping Company We are a full service consulting company that provides service assessments, focus groups, and traini

06/14/2013

Customer Service Tip of the Day....

Exceed Customer Expectations!
* Anticipate needs and special requests
* Act quickly to delight customers
* Shock your customers with great service they do not expect

06/13/2013

Customer Service Tip of the Day...

Are your customer service associates properly trained in how to handle a customer complaint or an irate person? Give them guidelines for what to say and do in every conceivable case. People on the frontline of a situation play the most critical role in your customer’s experience. Make sure they know what to do and say to make that customer’s experience a positive, pleasant one

We are looking for mystery shoppers and account managers in the Okanagan area. If you, or someone you know may be intere...
06/12/2013

We are looking for mystery shoppers and account managers in the Okanagan area. If you, or someone you know may be interested please send us a private mail message so we can get you some more information on the positions.

06/12/2013

The Ten Commandments of Great Customer Service

1. Know who is boss - you are in business to serve customer needs and can only do that when you know what it is they want.

2. Be a good listener

3. Identify and anticipate needs. Customers don't buy products or services. They buy good feelings and solutions to problems.

4. Make customers feel important and appreciated.

5. Help customers understand your systems.

6. Appreciate the power of "Yes". Always look for ways to help your customers.

7. Know how to apologize. When something goes wrong, apologize.

8. Give more than expected.

9. Get regular feedback. Encourage and welcome suggestions about how you could improve.

10. Treat employees well. Employees are your internal customers and need a regular dose of appreciation.

06/11/2013

Our Mission is to:
* Offer excellent quality in the area of assessing leadership, sales,
customer service and product(s).
* Provide extensive tools to gauge staff effectiveness.
* Express positive comments and identify areas for improvement
* Work together to create lifetime customers

06/11/2013

Did you know ... Over 90% of consumers who have had an unpleasant shopping experience will not tell the company. They just do not return.

It's official! The Mystery Consumer Shopping Company has launched it's services in the Okanagan. We evaluate wineries, w...
06/10/2013

It's official! The Mystery Consumer Shopping Company has launched it's services in the Okanagan. We evaluate wineries, wine tour companies, restaurants, spas and salons.

Address

Calgary, AB

Telephone

403-270-9359

Website

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