Abilice - Training Solutions

03/26/2021

Office employees can waste an unbelievable amount of money by having poor habits and loose practices.

Have you ever noticed that if office employees are told that if the work is done, they can leave earlier the afternoon before a holiday.

The day before a holiday, all the work is completed by noon; and then, all employees rush to leave the building.

Regardless of the level of business, all office employees look busy up to the closing time.

However, when a business must increase its operations, the office employees get the work done within the same standard schedule. Usually, it takes no overtime.

Are there too many employees in your office? The answer is probably YES! Why?

Employees should be able to move from area to area in the office as workload changes. For example, Accounts Receivable normally has more work at the beginning of the month. Accounts Payable has a heavier work load immediately before payments are processed. Do not staff each area for the maximum work needed. Since, heavier workloads are happening at different times, you can cross-train your employees and engaged them as needed.

The paperwork flow should be organized like product flow in a lean manufacturing process.

For example,
1. Some reports are prepared, but never sent out. Reports maybe sent to people who don’t use them.
2. Reports should be issued on a need to know basis, not just to make the recipient feel important.

Review the frequency of the reports - can you reduce it?

1. Does the paperwork flow in a logical sequence?
2. Is it measured how long it should take to process an invoice or any other function in the office?

To accurately determine the necessary staff, you must know how long a job should take.

Poor work habits by supervisors and managers transfer immediately to all employees in the office. People loose respect and actually will work against a manager who says by words or actions: “do as I say, not as I do”.

And remember - the one person who will be missed sooner than any other person in any company is the custodian!

03/03/2021

“The right word may be effective, but no word was ever as effective as a rightly timed pause” (Mark Twain).

When delivering a training session, it is important to make pauses in your speech. Seconds of silence can be extremely awkward, but is of a great importance.

The main reasons to use pauses are for understanding and emphasis. A pause in your speech is a form of oral punctuation that can help your trainee reflect on what you just said.

Most people will nod their head in agreement even if they do not fully understand your instructions. Being perceived as Incompetent is an emotion, a fear, experienced by most adults during a training session.

Pauses will give your trainee the needed time to absorb the information and will help you evaluate your own effectiveness in delivering a message.

Sudden silence has the same effect as a sudden loud noise. It alerts your trainee and makes them attentive to what you say next.

When using a pause for emphasis, you focus trainee’s attention on your most important pieces of information.

03/01/2021

A person who looks busy is actually wasting time. The biggest difficulty in finishing most tasks is starting them.

1. At the end of each work day, write down the six most important tasks you need to accomplish tomorrow.

2. Prioritize those six tasks in order of their importance.

3. Next day, Work until the first task is finished before moving on to the second task.

4. Transfer any unfinished items to a new list of six tasks for the following day.

5. Repeat this process every working day.

02/24/2021

Do not let customer service complacency destroy your business.

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Do not let customer service complacency to destroy your business.music by - www.bensound.com ...

02/22/2021

“You’re not talking to me, you’re talking about me” - when discussing performance, talk to your employee! And remember, performance coaching is not a Google review.

02/19/2021

02/17/2021

There are so many small business groups out there. Everybody are talking about networking and sharing ideas, but in fact these groups are mostly used for advertising services and products.

One would assume that when you need a contractor to fix your backyard, you’ll contact business owners in these groups to request a quote. In reality, people will ask for a recommendation in their Community group and most likely will hire a contractor based on received recommendations.

Why??? Trust is the key! Would you agree???

There are so many small business groups out there. Everybody are talking about networking and sharing ideas, but in fact these groups are mostly used for adv...

02/10/2021

Technology used in customer service industry is about to reach its peak; and when it does, it will make a quantum leap towards new technological capabilities.

One day Artificial Intelligence will dominate the customer service industry. It may even eliminate many of the customers’ complaints that were caused by a human error.

Until then, problem solving and emotional intelligence will remain the much-needed skills for any person working in customer service and sales.

We strongly believe that the time has come to upgrade Customer Service by incorporating best practices from other disciplines.

Our method offers a synergy of best practices widely utilized by professionals in Human Resources, Health & Safety, and Quality Assurance.

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Technology used in customer service industry is about to reach its peak; and when it does, it will make a quantum leap towards new technological capabilities...

01/21/2021

Networking groups vs. Community groups. (Trust is the key!)

There are so many small business groups out there. Everybody are talking about networking and sharing ideas, but in fact these groups are mostly used for advertising services and products.

One would assume that when you need a contractor to fix your backyard, you’ll contact business owners in these groups to request a quote. In reality, people will ask for a recommendation in their Community group and most likely will hire a contractor based on received recommendations.

Why??? Trust is the key! Would you agree???

Contact us to learn more about the psychology of trust and how to persuade your potential clients to choose you!

01/07/2021

Facilitate Positive Mindset. As a leader, one must be able to show his followers the positive side of any given situation.

12/18/2020

Do you always get your corrective action right?

In this video we provide 4 main reasons as to why your corrective actions do not really work. ...